[Resolved] Eureka Forbes / Detox Air Purifier — Euroair Detox NOT fixed for 4 weeks which is under warranty | |||
Summary: - 4 weeks, Detox air purifier NOT yet fixed - Made 15-20 calls made so far - Sometimes calls on mobile not picked up - Typical answer I get is waiting for parts. - Why purifier is not working is still NOT identified. It will take additional time to fix after cause is identified. Event Log: - Logged complaint 4 weeks back. Customer service had hard time to understand that there is Air purifier as they are familiar with Aquagaurd. Specificially mentioned that its for purifying air & model is Detox. - Service representative visited in couple of days. He didn't know about air purifier. So he went back & asked to contact charkop, Kandivali (West) office at[protected]. - Then I called charkop, Kandivali (W) at[protected] and told that its a air purifier, they said someone will visit. No one came for few days. - Again called charkop, Kandivali (W) at[protected] and they gave me number of technician and ASKED ME to call - Technician's number was ALWAYS SWITCHED OFF. Spent 2 days & serveral failed attempts - Again called charkop, Kandivali (W) at[protected] and they gave me number of 2 technicians and ASKED ME to call - One of the technician aggred to come after couple of days - Technicain visited but DID NOT have allen-key type screw driver to open purifier. He said, he needs to get approval & then can buy it. Meanwhile he said he will also order parts. - By last week week he should have visited & fixed it...but NO RESPONSE YET. Questions: - Why it takes so much time get parts? By courier you can get parts in 1 days or maxumum 2 days anywhere in India. When hard disk of my laptop failed, I got replacement hard disk couriered to me next day and techinicain replaced it day after. So within 2 days problem got solved. - Why I have to keep calling technicians? Why there is NO proactive call from Eureka Forbes? - What happened to 48 hours deadline to fix the issue? - How Eureka Forbes is going to compensate for time I have spent, trauma caused? - How Eureka Forbes is going to compensate for sickness caused as purifier is not working? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Use the fightback services of various finance news channels for ex [protected]@utvmoney.com. They will take ur your matter with the Eurekaa forbes.
Dear Eureka Forbes Team,
Did you read complaint & then responed? Because your response looks standard, used copy/paste.
If you have read it carefully, then CAN'T you call charkop, Kandivali (W) at[protected] to figure out what you are asking for?
Please see ticket numbers below.
Phone service request ticket #[protected]
web service request ticket no is: 5e19f7f6e2ef
BTW I called Vinath Hegde on July 30th & she said someone will call me same day...but NO RESPONSE YET...its very UNPROFESSIONAL, PATHETIC, IRRISPONSIBLE & CRUEL handling from her.
Thanks
Did you read complaint & then responed? Because your response looks standard, used copy/paste.
If you have read it carefully, then CAN'T you call charkop, Kandivali (W) at[protected] to figure out what you are asking for?
Please see ticket numbers below.
Phone service request ticket #[protected]
web service request ticket no is: 5e19f7f6e2ef
BTW I called Vinath Hegde on July 30th & she said someone will call me same day...but NO RESPONSE YET...its very UNPROFESSIONAL, PATHETIC, IRRISPONSIBLE & CRUEL handling from her.
Thanks
same situation for me. My DETOX stoped working for a year ago. Following with them. every time they promissed to to attend within 24 hrs. but nothing happened. tired of this eurekha forbes. Very worst service.
I too have a similar experience with Eureka Forbes vacuum cleaner and detox purifier.
Extremely bad service response. They behave as if the product is not theirs.
Never attending phone calls. After calling for five long days somebody attended the call and told me that the Euroair detox is not a product of eureka Forbes. Not replying back. I never had this experience with any other company. If there is a delay in service, then it is bad but OK .But what if there is no service at all?
Once you have a defective product, it is all yours to keep. Forget about it and buy another one. I sometimes wonder if the company is run by some bogus street vendors who wants to sell off some left over products and be done with it.
Extremely bad service response. They behave as if the product is not theirs.
Never attending phone calls. After calling for five long days somebody attended the call and told me that the Euroair detox is not a product of eureka Forbes. Not replying back. I never had this experience with any other company. If there is a delay in service, then it is bad but OK .But what if there is no service at all?
Once you have a defective product, it is all yours to keep. Forget about it and buy another one. I sometimes wonder if the company is run by some bogus street vendors who wants to sell off some left over products and be done with it.
I have had the same experience. DISGUSTING!!!
I implore everyone to NEVER NEVR NEVER buy Eureka Forbes products again.
I implore everyone to NEVER NEVR NEVER buy Eureka Forbes products again.
My Euroair Energie (Air Purifier) is not working due to switch problem.
I have complained on 14 November and it is more than 10 days now, no action yet.
Complain# 84343588
Jai Prakash Roy
Mob [protected]
100 T, Sector-7,
Jasola Vihar
(Near Living Style Mall)
New Delhi-25
110025
I have complained on 14 November and it is more than 10 days now, no action yet.
Complain# 84343588
Jai Prakash Roy
Mob [protected]
100 T, Sector-7,
Jasola Vihar
(Near Living Style Mall)
New Delhi-25
110025
Hi
My Euroair Energie (Air Purifier) is not working due to switch problem.
I have complained on 14 November and it is more than 10 days now, no action yet.
Complain# 84343588
Jai Prakash Roy
Mob [protected]
100 T, Sector-7,
Jasola Vihar
(Near Living Style Mall)
New Delhi-25
110025
My Euroair Energie (Air Purifier) is not working due to switch problem.
I have complained on 14 November and it is more than 10 days now, no action yet.
Complain# 84343588
Jai Prakash Roy
Mob [protected]
100 T, Sector-7,
Jasola Vihar
(Near Living Style Mall)
New Delhi-25
110025
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We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team