[Resolved] Eureka Forbes — Poor service support | |||
I purchased a wet and dry vacuum cleaner, after a repeated request from the salesman in April 2010. There is fault in the design and the suction head gasket falls off. I called the Coimbatore sales office for service. They do not answer the calls easily, Finally I got them on line and I was told there is no spares available. I have been following up for the past one month and I get the same answer. Cannot believe that it takes one month to get the part from anywhere in India !!. Very poor service and attitude. While selling , the salesman was literally begging us to buy !!. Eureka Forbes, why do you sell products that you cannot support and fool the public. I have stared to tell people that they should never buy this product !! Sharmaed Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear sir, I would like to inform you that I am a regular customer of Eurekaforbes, but I am sorry to inform you that service at Chennai branch is very very poor. I have problem in machine and registered Complaint (no. [protected]) dated of log:19-10-14 till now service person not came.3 day after complaining 1 technician has visited my house, and checked the machine, he told filter got failed and assured that he will bring the new one on next day. But till now he has not turned up. I called customer care executive 5 times from 24-10-14 till today[protected]. No proper response from service team, very very poor.
Need immediate service support.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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My residential address.
G5, Vignesh Flate, 5/1, Pak Subramanian Street, Venkatapuram, Ambattur, Chennaui
E. mail ID:, [protected]@gmail.com
Mobile: [protected]