[Resolved]  Eureka Forbes Ltd / Aqua Guard I-nova Model — NON RECEIPT OF SERVICES UNDER ANNUAL MAINTENANCE CONTRACT

Address:

Maharashtra

I have done AMC with EUREKA FORBES LTD., for my Water Purifier on dated 23/02/2010 for 3 years period up-to 22/02/2013 according to that AKOLA service center personnel told me that they will provide service 2 candles in a year upto the AMC period and every six months period servicing to the water purifier machine at their own without calling them. But from the time of AMC they never come to my home without calling them even they never change the candles after every year unless and until I call them.
Recently after waiting one and half month period for changing the candles I call them to come and change the candle the lady over telephone No.[protected] told me that she will send the person and he will change the candle. REGRET to note that in spite of my call she till date today 5/5/2012 nobody was attend the call. today one representative from Eureka Forbes come to my home for inquiring that i have any water purifier of his company then i again noticed him and ask him first provide the services to existing customers and then do the new customers THEN
he told me that he will note down the complaint to AKOLA SERVICE CENTER. I am customer since 26/04/2005 and also AMC regularly even though I have facing the problem.
Once again I REGRET TO NOTICE YOU that from the date of purchase the services are not good of Akola CENTER now I would like to request you even if you are not ready to provide the service apart from regular AMC with you from the date of purchase then please REFUND ME THE MODEL AMOUNT SO I CAN GO TO ANOTHER SERVICE PROVIDER WHICH WILL TAKE CARE OF CUSTOMER AND VALUES THEM.

HOPE THAT THIS COMPLAINT WILL TAKE CARE OF CUSTOMERS AND VALUES THEIR TIME.


ANIL SHEKOKAR
AMC CONTRACT RECEIPT NO.17143733 DT.23/02/2010
FOR EUREKA FORBES AQUA GUARD WATER PURIFIER MODEL : I NOVA
CONTACT NO: [protected]

DT.5/5/2012