[Resolved]  Eureka Forbes Ltd — false commitment by aparna enterprises, authorised service centre at 898, sector 23A, Gurgaon

Address:

Haryana

Sir/Madam,
This is in refernce to the aquaguard Reverse osmosis plant that we have purchased from Eureka Forbes Ltd.
The Annual Maintenance Contract for the same was done from authorised serice centre Aparna enterprises located at House no 898, Sector 23A, Gurgaon on 13 Oct 2011 vide payment receipt no 10/20086772. The period covered under this AMC was 2 years for a nominal cost of Rs. 6520/=.
The authorised centre has only given us one free service till date, instead of the committed three check up services entitled for the first year.
The concerning issue to be highlighted is that since last fortnight, multiple calls have been made telephonically to them for the change of sediment filter and membranes, which require periodic change after a year. The same should have been replaced as per the commitment and the terms of contract, free of cost at the completion of first year.
All our endeavours have gone in vain with no action from the authorised centre.
Hence, it is requested to kindly look into the matter, intervene and issue necessary instructions and direct the centre for speedy disposal of the case. The centre should also be warned against such irresponsible acts as it tarnishes and puts a dent to the image that Eureka Forbes holds in theIndian market.
Looking forward for a favourable action at the earliest.

Regards,
Ram Nath Mittal
House No 284,
Sector-23,Gurgaon
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