[Resolved] Eureka Forbes Ltd — FRAUDULENT COMMITMENT BY SALES REPRESENTATIVE

ankit_chelawat

from Pune, Maharashtra

Address:

Pune, Maharashtra

We bought eureka forbes aquaguard infiniti from EUREKA FORBES pune-maharashtra office on 21st april 2012. The sales reprsentative mr.Ved prakash gupta & customer care person mr.Ghanshyam gaikwad sold the said product on total fraud & fake commitments. Mr.Ved provided the discount of rs.350/- As commited by him but hasn't fulfilled the other commitments I.E. Life time free service confirmation (on company letter head), pipe(connecting the outlet flow & vessel in which water is to be filled in) & aquaguard machine cover that were committed to be provided within 2 days from the date of payment.

We are regularly following with him but its been a month & we are still waiting, they have denied to provide any of such things & have stopped taking our calls. We even contacted customer care @39883333 & lodged complaint on 01 may 2012 (complaint number :[protected], but to our utter shock, no action has been taken from last 13 days, infact, people at customer care center cut the call on our face or would keep on providing alternate no.S. So far, had a word with ms.Vaibhavi(01 may), ms.Seema(11 may), mrs.Veena malik(11 may), mr.Ghanshyam gaikwad(11 may), our complaint is still pending & whenever we ask about the status,they just say that it is in process.

The calls are just passed on from one representative to the other & no one is resolving my query. I am really pissed off with the kind of response I have got from aquaguard / Eureka forbes team. I am shocked to see the kind of treatment that I have received this time for my new purchase. I have now lost faith in eureka forbes services. Seeking immediate justice.
Our mail Id: [protected]@yahoo.co.in

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Mr. Ankit Chelawat,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Mr. Chelawat,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.
Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

saubhik11

from Mumbai, Maharashtra

Eureka Forbes has worst service in Pune. i brought Aquasure RO + UV on 28/9 got installed in 30/9 17:00 and started leaking and water flowing everywhere thereafter. 4 times technician came after literally 50 calls. Every time they came they tight the valve, work with circuit but in vain. they told me about major fault and manufacturing defect but don't ready to give written feedback or ready to replace. now i after spending 15500/- didn't even drink a drop of water after purchase. i am hopeless and have no way except going for consumer forum.