[Resolved] Eureka Forbes — No Invoice given/ No after Sales service | |||
We brought a Aquagaurd iNova from a Sales man who visited from Eureka Forbes. It is almost more than 18 months that we bought this and now it is the time for get it serviced. The good thing about it is they did not provide us the Invoice for the product that we purchased. I am not sure how Eureka Forbes are advertising about trust and reliability when they cannot even meet the basic customer requirements Now we called Eureka Forbes 7 months ago on their Euro Helpline and also on Customer Confidence Centre with complaint number 82608035 with so many people and now I dont even remember their name and with every one that I speak they all are taught to appologize and assure as much as you can and the Customer Service Representatives adhere to it and appologize and assure you in Wholesale I have called innumerable times, but in vain. Why do I, as a customer, need to follow-up so vigorously ? Why do the sales people or their respective seniors give false promises which cannot be adhered to ? Till the time the sale was made, I received several calls from the Sales team. What about the after-sales promises ? Who is responsible for that ? Why can't the company be clear about what can be delivered and what cannot be ? Why keep the customer in the dark ? How can I have my issues redressed ? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I bought RO Machin
I do not get service with in 7 months
I had Complaint 5 times but i do not get right response.
what should i do?
Please suggest me.
My contect No is : [protected]
thank you
I do not get service with in 7 months
I had Complaint 5 times but i do not get right response.
what should i do?
Please suggest me.
My contect No is : [protected]
thank you
We purchased Eureka Forbes Extra water purifier.
The quality of purified water through this appliance is very bad as it doesnot remove the bad odour or taste as promised in their claims and advertisements.
Their customer care number is always busy and if after many attempts one gets to speak with them, they are rude and unhelpful. I have written numerous mails to them but that has not yielded any results. There are no replies to my reminder emails sent to their email id.
They promise a lot in their advertisements but all these promises are false. After sales service does not exist at all.
Sunil Kumar
The quality of purified water through this appliance is very bad as it doesnot remove the bad odour or taste as promised in their claims and advertisements.
Their customer care number is always busy and if after many attempts one gets to speak with them, they are rude and unhelpful. I have written numerous mails to them but that has not yielded any results. There are no replies to my reminder emails sent to their email id.
They promise a lot in their advertisements but all these promises are false. After sales service does not exist at all.
Sunil Kumar
I had purchased a Eureka Forbes Infinity Water Purifier system. the system stopped working with in 7 months of purchase. though the Product is still under warranty, I have lodged numerous complaints at the call center, but no Service staff has ever come to my rescue. My Complaint number is 85345653.
nothing has been done so far and i am calling the call center daily.
is their no means of protection for the consumers of india from such fraud companies like Eureka Forbes???
nothing has been done so far and i am calling the call center daily.
is their no means of protection for the consumers of india from such fraud companies like Eureka Forbes???
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes — no after sales service
purchased vaccum cleaner model futuro 3 yrs. back now co.s customer care representative refuses to give service by saying that this model is discontinued by them. so no spare parts even dust bag is available. kindly help.