[Resolved]  Eureka Forbes — no service for AMC

i own an Inoa model water purifier bought in 2006. i had been having maintenance contract periodically and the service was excellent in Pune. i moved to mumbai in 2012 and the exisiting maintenance contract was transferred to mumbai. the service personnel from Airoli branch visited after rigorous followups. they never returned to complete the contract activity of filter replacement and necessary cleaning. the money has been taken in advance and even today i am chasing for my right to eureka forbes. the customer service keeps giving false promises and the service heads donot respond efficiently. i dont know what to do as i have small kids and its very difficult to manage when it comes to their health and safety. due to monsoon, the water in navi mumbai was bad and they already got affected. the service personnels are least bothered and donot carry accountability. this is least expected from such a reputed company and they have 2 standards in 2 different cities. my consumer no is [protected], my consumer complaint is on 30.08.13, ref no is 72914018 to Mr. Shyam. also spoke to hemant gaikwad, head of service in this navi mumbai area. look for corrective action or refund my expenses incurred.