[Resolved]  Eureka Forbes — Poor service request handling

Eureka Forbes Limited — Poor Servicing

I had purchased 'Aqua Guard RO Silver' 4 months back. As promised by the sales person, I would be entitled for 8 Free servicings in 2 years. 4 months have passed but not person from Eureka had come to service my machine. Servicing is badly needed since the machine is taking more than 2 hours to fill the whole tank (instead of 1 hour as taken earlier) and is also making noises of different types.

I had called the Eurohelpline at 3988 3333 on 05.04.08 and was given a Docket Number and was confirmed that withinn 24 hours I would receive a call from the servicing department. But in vain. Thereafter, I had called at the same number on 12.04.08 and then on 15.04.08 with the same promise and asssurance.

Eureka Forbes Limited — Very poor Service

Dear Sir,
Here I say you that, I am Purchasing aquaguard of your company on 27.04.2008
due to some technical problem the aquaguard not works. I register the complaint in your kanpur office
on 14.03.2009 .Sir the problem of my aquaguard not solve yet.

I am very depress for this, sir this is not the way to provide the service

Pls. solve my problem as soon as possible

Thanking You
Vishal Gupta
106/262, Gandhi Nagar
Kanpur
0-[protected]

Sir,
I am Purchasing aquaguard NOVA of your company on 1994.Iam facing so many technical problem from date of purchasing, Due to some technical problem the aquaguard not works properly I register the complaint in your local office at ANGUL on .Sir the problem of my aquaguard not solve yet.

I am very depress for this, sir this is not the way to provide the service

Sir,
I am Purchasing aquaguard NOVA of your company on 1994.Iam facing so many technical problem from date of purchasing, Due to some technical problem the aquaguard not works properly I register the complaint in your local office at ANGUL .Sir the problem of my aquaguard not solve yet.

I am very depress for this, sir this is not the way to provide the service

thanking you.

ARUP DAS
Qrt.No: B-625
P.O : NALCONAGAR.
Dist : ANGUL.
PIN : 759145.
ORISSA.

They are least bothered. The experience of others is a common patern.

This should be high lighted so that new buyers can look for other Brands.

Dear Sir,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team