[Resolved]  Eureka Forbes — COMPLAINT NOT ATTENDED

A complaint with regard to fault in the functioning of Aqua Guard - Aqua flow water purifier was lodged on 28.06.2011 vide request no [protected] and it was told that the same would be attended within 24 hrs. Till date the same is not attended. I was told by the Eureka Forbes call centre to call on 28706671 for escalation of complaints. On calling, Mr Ramchandra didnot cooperate and didnot attend to the complaint. This is not the first instance of lapse in after sales service provided by Eureka Forbes. Pl look into the matter and take necessary action and get my complaint attended urgently. My cust no is [protected].

sir I launched my complaint on 6th nov. and till today is 17th nov but there is no response. my complaint no is 68938255 pls do somthing other wise i'll go for consumer foram.
from: kapil khandelwal

dear sir
i purchase AMC for two year countnew last many year, but i not setified your service your service center repergentavie whit out visit compliant stat sis is ok mention our record, i face more time this problems.
curriently i complaint 05/10/2014 complaint no 78491880 & 13/10/2014 no 78602602 all complaint statsis is ok, but no visit any person my home and recived my complaint.
so you refund my amc amount rs 2400/- urgently otherwise i go to cungumer court

thank you
ajay kumar gupta
1/7240 east gorakh park
shahdara delhi 110032
m-[protected]

i bought aquaguarde of the sensa in 2010.every 2yrs iam paying AMC, about RS.9000 plus but iam not happy with the service.on March 3rd the filter was changed.at that time itself i told the machine is making some noise.the technician MR.SALIM is not bothered.again the machine stopped working.i called on [protected].they took the complaint n told the tecnnician would attend in evening.after coming back from duty i called on the same number n i was told the technician will definitely attend.i waited till 7pm, nobody attended.i have to go n get drinking water from shop.next day when i called from my mobile [protected] they started disconnecting.i called from another number immediately they lifted the phone.that evening MR.SALIM attended n said one of filters is not working n changed it.i requested him to check it properly as the machine is making some noise.he refused.on Friday 20th MARCH i called n again asked for help.MR.SALIM called n started enquiring about the problem.i told him tee same n even the water is coming hot.then he told me to switch off the machine from 9am to 8pm though i told him this problem is there when i switch it on at 5am.he has not attended.today morning i got sometime to observe the machine.to my surprise it is even leaking from below.he must have handled the machine roughly which he always does.iam o DOCTOR.i wont get so much time to go on waiting for these people.they dont have respect for the customers.kindly solve my problem.