[Resolved]  Eureka Forbes — inadequate service

Address:

South West Delhi, Delhi

Dear sir
In the last 5 years , I have used your products and I have been highly satisfied with the
Eureka Forbes product however, I recently purchased a new water purifier system Total RO and product was ok but I have been dissatisfied the services from service centre unfortunately, service centre are not performing well they are spoiling the image of company on 5th July that RO system was not working properly . then I lodged a request to customer care I got complaint no 83149460. next day mr basant from service centre came here and he noticed that there was a faulty adapter. He said adapter is not available in service centre . I spoke to ms neelam from service centre she gave me assurance that machine part will available on 08th july on 9th july I received a call from service centre that part will be available on 13the july . I was very disappointed because 8 days is very long time ,Since your company claims to be the leader in customer satisfaction with a no hassle
I would like to request that please find out where is the problem supply is not reaching in time or the service from the service centre was inadequate
I look forward to your reply and resolution to my problem


Thank u

Rajender singh
m.no [protected]
B-98 street no-06
Raj nagar part-1
New delhi 110045