[Resolved]  Eureka Forbes — No service

Eureka Forbes — Rep not visited in spite of repeated complaints

Sir I have AMC of Eureka Forbes water purifier.
Ispite of calling n-number of times at the Coonoor branch, no one has turned up. The lady on number [protected] say that the rep will visit today or in one hour which never happens. The AMC has been given to me by 'RS Enterprises, 17/1. Sun Beam, Appleby Road, Nilgiris. 643231.
regards
Abhishek

Aqua Flow — Immediate Check Up

Hi inspite of so many calls to aquaguard office in hyderabad and secunderabad, there is no great response and they are not attentive towards the customer querry.
Problem: eureka forbes product Aqua Flow is not working properly, its a problem with the motor.
at the time of installation your agent has provided us a motor which costs around 1500 bucks, now there is no guarrantee, why you people are not giving us a quality product, I spend 1500/- for motor last 8 months back we called up aqua guard office in hyderabad, they said that there is no guarrantee for motor.
And now we are not using the aqua flow for more than 8 months.
Its been disgusting and irritating with your customer service.
Please provide me a better service and i want the replacement of motor, otherwise it will be a serious escalation towards the higher department, before that i need the service to be provided as soon as possible.

Thanking You,
Vamshidhar Samala
Cell#: [protected]
Resident#:[protected]
Fax#:[protected]

It has been 6 months I own an aquagaurd designa. I made my 1st complain for servicing on the 2nd of July. I was told that servicing will be done in 48 hrs. the water color is pale and unclean. I had made 6 reminder calls and each time I was assured of someone visiting next day. I took 3 days off from office as result of it. no one made a visit yet. 2 of my family members have fallen sick as a result of drinking water. I have made a complain in the local police and cnbc aawaz for the same. my request no is 80432118.

Eureka Forbes/AquaGuard-Classic — aquaguard out of order-within six months of purchase

I had purchased one Aqua guard classic water purifier product from M/s Eureka Forbes in the month of Feb 2008 to sucure my family from getting better drinking water, But the water filter started giving problem from the very next month and the same was informed to the the executive Mr. balbinder(mob:[protected]) who has assured me the best service, but whenever we call him up for any complain he fails to keep his commitment, We then complained to M/s Eureka Forbes office in Panchkula(Haryana), They had send there staff and got the problem solved temporary, again it started giving problem after a month, They send staff again on my request and solved the problem, It has happened twice in one month, now its almost 6th month running its started giving problem once again we have informed Mr. balbinder& asked him to send somebody for servicing he has assured me thrice(thrice i called up) but till today its already 20 days over no one has come to my home for servicing and he is also not responding to any of our call. Now my aquaguard is not working at all & we are buying water from outside.
When there are other companies products are available in the market still I had purchased the best company product to make sure that my family gets purified water,
I have full respect to your company & service u provide as in my home and other places u provide very prompt service but probably ur representative is giving wrong massage to the customer about the company, which is really bad.
Sir water is very essential for anybody I think u understand that, As a customer I would request you to take a serious action against this.

Hope I will get justice after writing to you.
MR. Anuttaman Misra
Sec-9, house no-915,
Top floor, panchkula
Haryana
M: [protected]

Eureka Forbes — No Serivce since 45 days

I have logged the call with Eureka Forbes no: 3988 33 33 on 2nd August'08. The ref no given was 51552076. I have constatntly following up to send the technician to get the complaint serviced u till date they not provided any service. The service section at Vashi Navi Mumbai do not seem to have any interst in attending the call and have been giving only phones nos where no one responds.
The product is under AMC contract.

Eureka Forbes — not giving service

I had purchased Aquaguard model designo almost a year back.
Before selling their product, they claim that it gives best purified water, but it is not true.
I have given several complains to their call center, but still I have not got any service.
The water we drink stinks.
Please do the needful.

EUREKA FORBES - AQUA GUARD TOTAL GOLD NOVA — NOT MEETING COMMITMENT OF INSTALLATION

bought a Aqua Gaurd Gold Nova on 18th Aug 08. I actually needed the installation on 23rd Aug. I kept repeatedly informing the sales person that deliver on 23rd Aug install and take the money. The sales person who was nice till the time of sale (Shiva of Chennai Mobile No. [protected]) begged to me to help him for reaching Target as month closing is on 20/08 and pushed me to take the machine and pay me. He said he will come and do the installation on 23rd. On 22nd whole day when I kept repeatedly calling he did not pick up my phone nor he had a courtesy to return my call by seeing so many missed calls if he was busy in meeting as he claims. Late in the night I got him pick my phone after 30 attempts. He said he will come and do the installation on 23rd and will give me a call at 8 am to reconfirm the time. Till 9.30 am he did not give me a call. When I called him at 9.30 am he said he is out of station to attend a function. I asked him I called you late in the night, were you not aware that you are not in station tom and how did you commit. He has silence. I told him catagorically if the same is not installed as committed, I am going to issue stop payment of cheque. He then assured me before 4 PM the same will be installed. He switched off his mobile after 4 PM. Late in the evening at 6.30 PM I found his mobile on and when he picked up he said his boss was informed of this matter and he is supposed to have come and completed the installation. He will make him to call me immediatly. Which never happened till 8 PM. I called him at 8 PM, his mobile is again switched of[censored]ntil now. Neither of them called me till now. On top of it they assured me if I buy before 20/08 there will be a complimentary installation kit worth Rs. 450. I am surprised when the machine got delivered that it is a part of standard package which comes in the box. BEWARE OF SUCH DIRECT MARKETING COMPANY PERSONNELS. I have informed thru Eureka forbes website too that I am issuing stop payment. Once they bring & return my cheque which was uncleared, they can take the equipment back. NEVER PAY MONEY BEFORE THE SERVICES ARE FULLY DELIVERED TO YOUR SATISFACTION IS THE MORAL OF THIS EXPERIENCE.

Eureka Forbes/Aquaguard — out of order

we have 2 nos aquaguard filters and same under AMC.now bothe equipments are not working.i am fed up with complaint .i will be thankfull if you provide better service

I have purchased a Eureka Forbes Water Purifier in March 2008 as I need it for my child's safety. After these sales persons visiting time to time my home for demo and shaking their tail like dog asking for purchaing and continuously following it up with me .

As per the sales aggrement they should come for free servicing after 6 months without our call as they say they have record of it.
but till now none of their dog has came up for this servicing after 8/9 months and when I followed thay sales guy tells me to call so many tel. nos and says he has logged a complaint, whereas the after checking those nos the operator there says there is no complaint logged there.then I again followed up with that sales guy he tells reasons and no proper answers as his company people only deny what sales guy says.

I dont know how to follow-up with these guys.

Worst CCS.

No one is ever responding to the callsaffter the installation.

No proper CCS and C saticifaction... I request u people do not go for this [censored]

Eureka [censored]s

I Debashis Samal, from Bhubaneswar want to put a complaint regarding the service of my Aquaguard.
I had purchased an Aquaguard (Classic) of Eureka Forbes in November 2007. I am herewith attaching all the bills (copy scanned) for your kind reference and retention.
It may kindly be noted that for my Institute I had procured 2nos Industrial model water purifier-cum coolers, 1no. Hi Flow Water Purifier and 7nos domestic water purifiers for office and hostel purpose.

After these sales persons visiting time to time my home for demo and shaking their tail like dog asking for purchasing and continuously following it up with me. It took less than 1 hour, after my phone call, for the sales personnel to reach my residence to take the amount for procurement.

As per the sales agreement the service personnel should come for free servicing after 6 months without our call as they say they have record of it. But now it seems to be completing one year, no one is turning up for service rather on repeated complaints to Eureka Forbes personnel at HO positioned at Forest Park or any other service personnel of any center at Bhubaneswar.

On suggestion from other centers, I contacted the service center opened newly in September 2008 at my locality regarding the service. After ten phone calls, one service personnel came on Sunday and suggested me to pay Rs 500/- for attending to the service. On asking about the service during the guarantee period, asked for bill, warranty cards and many more. On observing the bills, he advised me to wait for one month, when the warranty period will be completed, and then by paying him Rs 500/- he will attend the service. On insisting for coverage of scheduled service within warranty period, he told me that he is not having any instruction to attend to my complaint from the Head Office of Eureka Forbes.

I am having a very pathetic experience with Eureka Forbes. Their service is just pathetic.

Can we expect a more responsible act from Eureka Forbes ? Can we expect the same agility and prompt service as shown while taking sales? I am regretting for buying Eureka Forbes product.

The customer care seemed to be least bothered. Now we are still waiting for the action to be taken but all it leads to is frustration and anger...i would not suggest Aquaguard to anyone because of its pathetic customer care...really poor service


Debashis Samal
Qrs No.: F/8, Women's Polytechnic Campus
Jaydev Vihar
Bhubaneswar - 751023
Ph[protected]/[protected]/[protected]/[protected]

Eureka Forbes RO — No After Sale Services, No E Mail Id Found

The function by which the machine gets off
automatically when the tank of the Aquaguard Reviva is full is not working properly. Moreover, the piece also cannot be believed to be working fine as the machine is doing with regular jerks, inspite of the fact that I have got a 6 KVA Voltage Stabiliser at home, that means no voltage flutuations.
I am facing this problem for the last 20-22 days, ie, from
the date I got this piece installed. Inspite of regular followups to
Varanasi Office, Local Obra Office and enen with Mumbai Office, I have not been able to get a proper and satisfactory resolution. A technician have just once visited my home inspite of atleast 10 committments from their ends.I got my complaint registered at Eureka Forbes Mumbai Office some 15 days back for which they have not given any reference number and once again just 2 days back for which the referense number is 79.Moreover, this company has not mentioned its email id anywhere by which the customer can share their experience.

I purchased Eureka Forbes Acqa Guard water Purification system on 21/10/08, so far they are not provided sales invoice and the system is not working. I placed a service complaint with them, but sofar they are not turned me out yet. Could you please help me out in this regard.

My Eureka Forbes Aquaguard NOVA is a 2003 model and it is due for servicing. But the phone numbers given are no more existing. When you know that the product is installed in a residence, which is having an address, and your product requires service it becomes your duty to upgrade us with your contact numbers and addresses. Now I am located at Jamshedpur and I can't get you through. Atleast you should have one 24 hour helpline number where one can get assistance from. Secondly you very well must be knowing when an Aquaguard requires servicing, so it should come from your side an enquiery some information that will help you to win a goodwill.

Sir/Madam,
I got Aquaguard Total RO installed on 26 th June 2008, Till now even after complaining Continuously several times nobody has turnedup to give service even once also though they had promised of service five times a year & i have even complained through mail for which no response so far.
When u can not give the good service please donot sell u r product, I[censored] don't give the Service at the earliestI will publish the news in Media about u r Service. U r Sathish CGanesha Nilaya,
#902, B street, 14 th Cross, III main,
Hoysala Nagar,
RamaMurthy Nagar,

Correct Step

Aqua Flow — NO Service done since 1 year

Dear Sir,
This is to inform you that since last 1 year nobody has come to service my aquaquard despite several compalaints . I have a contract from 1 april 2008 to 31 march 2011.But since renewal of my contract nobody is coming to service my aquaquard . Due to this my small brother had got a typoid fever and he was hospatalised for 1 week . Whenever I am calling to call center they are giving me complain number several times but no response .They are saying that ur service center is NB services in khar i personally went their and given a written complain but nobody is responding me . I am very much annoyed as i have paid for 3 years contract and not getting single service . I dont know wat to do so please respond me early otherwise I will go to consumer court if not respond within a weeks time.

Aqua Flow — No Servicing In Spite Of Daily Follow up

I have been calling the customer service of Eureka Forbes for past 15 days and no one is interested in giving any service. All they do is give a complaint number and pacify saying- "Someone will come today."
What is the point of buying a product when there is no follow up service. When it comes to yearly contract, the respresentatives constantly keep pestering us. Now last 15 days I have made over 20 calls and yet there is no resolution. This is real harassment to consumers. The only solution is to buy another brand of water purifier and never look at any eureka forbes products again.

Dear Kersi F Charna,
If this is what you have experienced, I guess I should buy another water purifier because I don't want my children to get typhoid like your family member has suffered. I agree with what you have mentioned that no one comes for servicing, no matter how many times we call.

Eureka forbes water filter R.O — replacement at warrenty period not happened as what informed while selling

Sir,
I bought Eureka forbes product RO Water filter in the month of Nov;07 with the warranty of 2 years, product details given below.


SL..no.BD[protected].
CODE AGTOTLRO
BCODE-12222
MFG 11/07
SL.NO.8033465.
Product cost was Rs14500(INR).till the warrenty since this is water filter we will replace all the filters even if it is in good condition at the end of every year.This is the information given by sales person at demo and commisioning.
But as of (even after 1.5 years) today.no filter is changed and we found water taste is bad and reported over phone, Eureka service personnel says that you need to pay Rs3800+ to change the filter.
Now entire family gone to hospital and taking treatment for fever, vomitng and loose motion.Discharge summary and other details are available.
My address
P.veeraraghavan.
37-1, 2nd cross
shanthi nagar west.
Hosur.635109.mobile no.[protected]

Regards
P.Veeraraghavan