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Yes you are right this is a SELL and FORGET company. But do they care?
Euro Ace clean — no service provided for repairing the machine
Dear Sir / Madam,I have Euro Ace clean vaccum cleaner and recently it suddenly stopped functioning. I called 4 times the customer care and lodge the complaint but everytime i got the same reply that their person will visit the complaint within 24 hrs but nobody has visited till now. I dont know where to complain and what to do about it but i would advise others that please dont purchase vaccum cleaner from eureka forbes.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Our Euro clean Ace machine has been last repaired 6 months back by your agency in Mumbai. However the machine while in operation makes loud noise. This was brought to the notice by registering a complaint to your Mumbai service center. But despite several (around 4-5 complaints were made) reminders and requests nobody has so far turned up to repair the machine. The machine is out o[censored]se for past 4 months. I fail to understand, when your Aqua guard staff can give regular visits for the maintenance why can't the Euroclean maintenance staff visit even after registering complaints so many times.
This has happened in the past also and the repair to the machine was done only after e-mailing a complaint to you.
Please look into the matter and see that the machine is repaired at the earliest.
Yours Faithfully
S B Deshpande