[Resolved] Eureka Forbes / Aqua Nova Water Filter — HARASSING CUSTOMER !! | |
Dear Sir, I had purchased one water filter from EUREKA FORBES LTD. couple of years back and there after I have made AMC with them after my warranty period. This year too I am having AMC with M/s. Arindam Neogi (Francisee of Eureka Forbes Ltd.), Code No.-1367, 56/G Bidhan Nagar Road, Kolkata-700067, Phone:[protected]. Almost a month back one of their service person came to our house for Annual servicing of the filter machine but he had damaged the knob of the water inlet valve and also the water holding stand. Though after several request and complain they have replaced the stand almost after 20 days but till date they have not repair that water inlet valve due to which we are unable to filter the water properly and have to consume tha contagious water . I have also complain it directly to the Company through Euro Help Line on 39883333 and each and every time they have assured me of providing me the services and had issued complain number accordingly (few I remember[protected] on 05.11.08, 52322311 on 12.11.08 etc.etc) but till date neither the company nor the franchisee has taken care of our problem.Each and every time the franchisee make a courtesy call after the complain and then went silent till the next complain. Sir, my earnest request to you that to take a very strict disciplinary action against the company as well as against the franchisee for bluffing and harassing customer like this inspite of the annual contract. If it is possible I want to go for compensation since each and every day we are consuming bacteria and detoriating our health just because of them. I shall be highly obliged if you can teach them a good lesson and kindly do the needfull. Thanking You, Your Sincerely, Jit Mukherjee +91-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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I would also like to register my complaint. I purchased a reviva aqua guard water filter for Rs 10, 000/- on monthly instalment basis in he month of January. Ever since it has been installed my machine frequently gets into the same problem. Its almost thrice I had given a complaint ( within these few months ) and the service people after many calls attend to the fault. I will be releived only for few days and the same problem erupts. Your service people are not able to give me a permanent solution to this problem. Right from the beginning I am of the view that a faulty piece has been installed. Now they are questioning on the guarantee/ warranty period. I feel that you people wanted to extend this fault beyond the quaranntine period so that I will be charged for some major defect in the machine.
Fault is : 1. Water is getting hotter and hotter and the machine itself gets hot forcing us to switch off permanently the machine. 2. Water after going through the entire purifying process does not loose its salty nature.
WILL ANY ONE TAKE THIS MATTER SERIOUSLY AND GIVE ME A PERMANENT SOLUTION?
I ASSURE YOU THAT I WILL NEVER AGAIN GET INTO THE IDEA OF PURCHASING ANY OF YOUR PRODUCT.
Note: I am still paying the EMI's. Will I get a remedy? or will I be forced to loose my money?