[Resolved]  TATA Indicom Photon Plus — Excess biling

Hi

The details of my photon connections are:
Plan : Freedom plan
Activation date: 28th July 2009
First Bill date 06th Aug 2009(Bill period 28th July to 2nd Aug - 5 days)
Invoice number[protected]
Account number[protected]

Facts of case:
The first billed amount was 6584.98/- for Photon Plus. This was for a period of 5 days and for the usage of approx 30-35 hours approx.

Complaint:
We activated the internet on 28th July under the existing relationship of my cousin Hemang. As per the plan the monthly billing should not exceed 1250/-for 15 GB for first 2 months. The bill was Rs 6584.98/-approx. Can by any means an internet bill be 6584/- for 5 days?.
Also when we went to inquire about it in tata gallery the people there had no proper knowlege of why such billing . They just gave us the itemised bill in which we came to know that the billing was just as per the whims and fancies of TATA Photon. Eg for 18 min usage the charges are 2154/-.
Also The speed is very slow for which we have made complaint and the technician visited us but he also did not help atall
I have taken subscription for business use and we generally use sites such as Google and just dail. There are no movie or other downloads from internet. I have lost business for approx 12 lacs because of this. All my competitors are taking away my clients due to lack of services from our part.This is all because of Tata photon