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Mahanagar Telephone Nigam [MTNL]

MTNL Broadband — Excess billing

I had submitted my broadband modem set in ok condition on 1st of June 2009 for desconnection of my internet connection(CA No. [protected])
Now, in my telephone bill a sum of Rs. 1500/- is charged for modem, reason being 'breakage'. THE MODEM THAT I HAD SUBMITTED WAS IN ABSOLUTE OK CONDITION. I HAVE GOT THE ORIGINAL RECEIPT THAT WAS ISSUED TO ME FROM MTNL AT THE TIME OF SUBMISSION.

Please rectify my bill at the earliest.


Thanks.

Mr. J Chhabra
[protected]
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Comments

Rajpal singh
H.no. 9, Tekhand Village Okhla Ph -I New Delhi - 110020
Telephone no.[protected]
Plan : TriBand Unlimited Combo - 599
1) Bill Amount - 9994/-
2) Bill Amount - 477/-

Pls. send urgently Itemised All Bill Details.

Rajpal singh
Reply
Hi,
This is to bring to your notice the irregularity in the billing of broadband usage for my number 26365108 for the period of June 2010.
We have the TriB 500 combo plan, which entitles us to 2560 MB of free data download. In the month of June, our download usage was 2543 Mb and still we are being charged for extra usage.
Attached are the details of our usage, as provided by the MTNL customer portal.
Given below are the details.

Phone Number[protected]
Free usage limit - 2560 MB
Usage - 2543 MB
Usage being charged for - 2941 MB
Due date for bill payment - July 30, 2010

I have been complaining for the past two weeks at various places regarding the same but to no avail.
I request you to kindly look into the matter as the due date is approaching.
Hope to hear from you soon.

Thanking You,
Debajyoti Nag
+91-[protected]
[protected]
Reply

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