[Resolved]  Expedia.co.in — False communication from call center agent and no refund till now

I had booked a ticket from Expedia.co.in Reference Number : S58982356 and S58902842

This ticket was booked and there was a failed transaction happened. I immediately call their call center number and it is a paid call (there is no Toll free number). I had talked to their agent (Mr. Amrit jain call ref no: S[protected] for almost 1 hr (including waiting time) I asked this person what to do in this case he said your money will be refunded within 72 hrs in your account. and today it is 1 week and I had to call them 5 times for this and everytime different agent and I have to again explain which is frustrating and money consuming.

I talked to Mr. Rishu Nanda regarding the same (Call Ref Number : S[protected] he said your last communication will go for call hearing and supervisors will take a call and you will get full refund (Rs. 6677/-) from expedia in case it is agent error. He asked me to call back in 72 hrs. I called again on 11th Aug 2013 from my hometown number and fortunately it is again same person (Mr. Rishu Nanda). This time i don't have to explain too much and he accepted that it was agent error and still proceedings and investigation is going on and asked to call back after 24 hrs. Now again I called after 48 hrs wait time 15-20 mins and this time some other agent picked up again I had to explain full story which is again frustrating and humiliating and after that no response from call center agent. I was again and again asking can you hear me but no response. Then again I called and again waiting for 15 mins and they say its hotel (but I selected all flight options only how can call go to hotel dept.) and he asked to call next day again. Now My total cost is almost 6900/- for this matter. Please help in sorting this out.