[Resolved]  Expedia.co.in — Hotel booking cancelled by hotel though confirmation sent by expedia

Address:

New Delhi, Delhi

At 24 sept.2014 i called to expedia for hotel booking in shimla for the period 2-6 oct 14 and customer care executive provided me some option among which i selected one (hotel sunrise) and he made a confirm booking then amount has deducted from my bank account and i received confirmation on e mail for booking On 1st oct 2014 around 10 am in morning i received a sms on my mobile from hotel sunrise that booking is not possible for any one who booked hotel after 16th of September please contact to expedia for more detail, i called to expedia customer care they kept me wait more than 1 hour and finally said yes there are "some" problem and we will call you and provide you some alternate option in next 1 hour, but i have not recived any call even after next 2 hours, then i called again and this time again i explained all to them and they said we are transferring your call to relocation dept. but on transferring my call i kept waiting exactly 2 hours and no one picked my call, same thing happened to my next call to expedia, again executive kept me wait for 2 hours and finally transfered my call to relocation dept. this time call got picked up and a lady said sorry we do not have list for option so please contact to expedia india office i again called to expedia and after 1 hour wait executive again transfered my call to relocation dept this time same lady picked up and said i need to see and look what i can do, i told her that please take my case seriously as since morning i am trying to call but none of the i got any serious rectification, she said she will call me in some time i received a call from her and she gave me options like can you cancel this trip and go to some other dates or can you take another hotel ( which was 80 km far away from the location of shimla) i refused as it was not suitable at all, so finally she said i am dropping an e mail you may contact to the no mentioned in e mail the no was "travel guru" who are associated with expedia, i called on given no but to my surprise i got an answer from travel guru that we do not have any booking information in our system so we cant help please contact again to expedia i again contacted and by the time it was already 10 pm and i could not start my travel and it was not possible to reach shimla at 2 oct i had to lose my travel i again called expedia and asked for refund of booking cost and the loss of travel ticket cancellation but they plainly said only refund of hotel booking is possible and for other reimbursement please write mail on this and we will revert in next 7 business working days I made biggest mistake of my life booking via Expedia India i lost my holidays wasted full days calling expedia more than 10 hours in day which is not a toll free but paid call travel ticket cancellation amount and mental stress complete hell like treatment i will file a case against expedia in consumer court and fight for justice i want to share with every one this experience so one may think twice before opting expedia