[Resolved]  Icici Direct — Extra debit of Rs. 4,28000 approx and no response to complaints

Dear Sir,

I hope you read this email and take some immediate action.

I am writing on behalf on my Husband Mr. Shams Ahmad Asghar Aii Parvaz his account details are mentioned in below mail.. I have been helping him in trading in his account since last month since he is a frequent traveller i have been following the query of wrong debit of an amount of Rs. Rs. 428, 283.34 from our account.


My husband having ICICI Demat A/c no : 34180657 and savings a/c no :[protected] and ICICIDirect Account number [protected] have been following up with you ICICI Direct people from last 15 days when we found the difference in our net worth due to wrong debit from our account without making any transactions.

We would like to summarize the complete issue of last 15 days . It all started on Feb 27th morning at 9.0 am. When we checked our portfolio on 26th evening after trading hours it showed limit positive Rs. 200, 000 and Net Worth Rs. 86, 50, 000/- . All of a sudden on 27th morning before trading hours the limit reduced to - 2, 50, 000/- ( negative Rs Two Lakh and Fifty Thousand ). We reported the matter to the customer service on the same day but without any results. We have come across Mr. Haresh - ICICI branch at Shoppers Stop, Ms. Meenakshi- ICICI Borivali, Mr. Balchandra Nayak ICICI Borivali, Ms. Amarpreet - Andheri (E) AKruti and now MR. Bidhu - New Bombay. Now Mr. Bidhu is unwell and we are talking to Mr. Brajesh.No work on SR nos are generated.result is zero.

We have always received weird replies fom your customer service who without taking the efforts have just reported that everything is fine. Also we have an email from Mr. Bidhu stating we found that there are no cash / share Pay out pending for your ICICIDirect Account number [protected] and the problem remained unsolved.We kept repeating that the reconciliation statement shows a difference please check there is some error but he refused to reconcile saying it was not his job.

Later we ourselves checked each and every trade transaction in conjunction with the bank statement and found the followingof the
trade for 21st FEb TRansaction[protected] and 2008038
21-Feb-2008 VIJSHA Buy 200 94.90 18, 980.00 183.[protected]B[protected] Rolling IN[protected] BSE
21-Feb-2008 SUNPHA Buy 67 1, 077.20 72, 172.40 698.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 STABAN Buy 100 2, 159.49 215, 948.80 2, 089.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 SANIND Buy 500 38.05 19, 025.00 184.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 HUGTEL Buy 5000 35.80 179, 000.00 1, 732.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 STABAN Buy 50 2, 142.90 107, 145.00 1, 036.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 JKCORP Buy 400 137.51 55, 005.00 532.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 SANIND Buy 500 38.45 19, 225.00 186.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 CELFAS Buy 500 48.30 24, 150.00 233.[protected]N[protected] TT IN[protected] NSE
Total (710, 651.20) 6, 877.15

transaction
2008038 sell 0.00
dt 28th feb buy 691, 671.20
brokerage 6, 693.46
settlement dr-698, 364.66

instead debitted 798748.58+303516.34+24383.74=Rs.1126648.66. In transaction 2008038 amount of Rs. 428, 283.34 debitted extra on Feb 22, 2008 from our bank account.

TRansaction[protected]
buy 18, 980.00
brokerage 183.69
settlement -19, 163.69

TRansaction[protected] was ok

We have saved the trade history on March 12, 2008 and also March 13, 2008. we have found error in the same.

I have attached herewith the working sheet, in which ICICI has taken an unjustified amount of 7850/- from our account, I have given the workings along with the settlement numbers


Macro Reconciliation from start till 31st january 2008

Total Amount Deposited 10011000
Add : Brokerage Refund: 85541.54

Less : Trade Book Debits 100496.80
Less : Brokerage Debited 388258.72
Less : Settlement nos
2008023 and 022 1393863
Less : Debit card fee 111
Closing Bank balance as
on 31/01/08 213813.54

205962.61 is shown in the bank account so theres a difference of 7850/-


Macro Reconciliation from start till 31st dec 2007

Total Amount Deposited 10011000
Less : Trade Book Debits 6884219.15
Less : Brokerage Debited 178702
Less : Debit card fee 111

Pict


Closing Bank balance as
on 31/01/08 2947968

2940079 is shown in the bank account so theres a continuing difference of 7889/-

There seems to be a problem in the month of november

1 SB6050955 16/11/2007 16/11/2007 EBA/NSE N 2007219/[protected] Dr 1, 792.10
: - this debit in the bank account is not justified settlement number 219

2 SB8353639 21/11/2007 21/11/2007 EBA/NSE N 2007222/[protected] Dr 6, 048.00
: - this debit in the bank account is not justified settlement number 222
7840

Mam I don’t understand these two debits, it seems to be a mistake by ICICI

Query from start till 31/01/2008 solved, Difference is of Rs 7840 /- and the settlement numbers are 219 and 222
with differences of Rs 1792 and 6048 respectively



Thus we have sent you by email the complete working of the same.

Later in the evening as per our telecon on mobile with Mr. Prajesh it has been informed to us on March 14th at 7.25 pm that from Feb 14th 2008 there has been a system error / technical flaws for Online Demat account due to technical problem. This has been informed to Mr. Prajesh verbally by the operations team. He has promised that he can give the same in writing to us.Due to your system error our account has been extra debitted.Also regarding the difference amount the same will be credtted to our account once it is confirmed by your office.

It is highly irresponsible for a big bank like ICICI where lakhs of people are doing online trading not to inform the customer of their systems technical problems,
Secondly you have refuted our claims and have always tried to defend that everything is ok without going to the depth of the problem and arguing on wrong basis and not trying to understand the clients grievances.
Trade history has been changed or datas recorded wrongly have been rectified. we have docmentary evidence of all what we are claiming.


Best Regards


Nilofer