[Resolved]  ICICI Bank — Worst service, No Problem - Please do not harass customers

I had applied for home property loan which was converted into home loan forcibly by ICICI bank people. The case took 7 months but the loan was not disbursed. I lost almost 50 thousand rupess in phone calls, documents franking and other formalities and lost the property deal too. I got rude answers from their credit manager who is not worth working in service industry. Her name is Mrunalini Rokade (mobile No.[protected])

I got home loan in 1 month from Citibank without any hassale.

Please find below the response of ICICI customer service manager after my complaint and several corresponndece for more than a month.
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Dear Mr. Chandra,

We realise that we have caused you a great deal of inconvenience, for which we are extremely sorry.

We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback. We earnestly hope that the negative experience you had will not come in future.

Thank you for your valuable time in sending us a detailed feedback.

Further, our criteria for acceptability are based on a number of factors that are in congruence with standard industry practices.

Sincerely,

Bhavanarayana V.S.A
Customer Service Manager
ICICI Bank Limited