Fiat India — NO AFTER SALES SERVICE
As a response to my previous complaint for Punto dicky problem, On 27-Nov-2009 I got
a call from HIM Motors , Peera Garhi , Delhi to visit them for the complaint resolution.
The staff at HIM motors confirmed that the Dicky parts are with them and
I should visit them on 28-Nov-2009 to get the problem fixed. On 28th I reached at the workshop
sharp at 9:30AM thinking that the problem will be fixed in max 2 hours. But I was
shocked to listen after an hour that there is no part available at the workshop for
which I went there. Then I asked why didn't you tell me y'day that part is not with you?
The impression I got from them was, because they had to attend the complaint because
of pressure from customer care deptt, and it does not matter wether the problem is
fixed or not! Which simply wasted my half day of work and after 4 months I am
still at the same situation where my dicky does not open from inside, and everytime
for security checks I need to switch off my engine and give the keys to security guards.
Since its high time now of my exprience at HIM Motors, please don't assign my
complaint to this workshop as I will not be visiting them in future. If you really understand
the problem I am facing , please assign my complaint to some other workshop.
Lost my all hopes from Fiat Customer Service! and regretting my decision to go with
Fiat. Had Maritui cars earlier and never felt like so regretted.
Good luck Fiat in India with your Tata association!
CC: Consumer Court,Hindustan Times
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