[Resolved] Freecharge.in — Non-delivery of coupons | |||
I have not received coupons for my previous two order ids: [protected]Apr-12) and[protected]Jun-12). Earlier also this has happened. On complaining for the id 14018181 on 17th May, I got a reply giving me the tracking number and courier company's phone number (BlazaFlash - Sakid[protected]/71). But that number has never ever been contactable. And the tracking number is displayed as invalid by the Blazeflash website. Basically I'm dealing with freecharge and why should I be running after any courier company. Plus look at the time taken. It is even more relevant since the coupons have an expiry date and obviously it will be impossible to use all the coupons Was this information helpful? | |||
Aug 19, 2016 Complaint marked as Resolved Verified Support Jul 15, 2012 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Greetings from Freecharge.in We regret this confusion and believe this is either due to a technical glitch or a goo[censored]p by the courier guys. However, as a gesture of goodwill we will be resending you fresh coupons against Order 15951242 & 14018181 as per your request. New coupons will be delivered within 7 working days on your registered shipping address. We value your relationship with us and would request you to wait till then. For further queries feel free to write us at [protected]@freecharge.in or visit the below mentioned link in order to assist you. http:/support.freecharge.in Once you submit all the details, your query will be addressed with in 24 hrs. Regards, freecharge team www.freecharge.in Happy Freecharging!!! Verified Support Jul 27, 2012 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Greeting from Freecharge.in Courier against below mentioned Orders has already been dispatched from our end. Please find the tracking details mentioned below-: Order Id:[protected]Tracking No.: [protected]) sent via Aramex Couriers on 5th July. Order Id:[protected]Tracking No.: [protected]) sent via Aramex Couriers on 11th July. For further detail please contact on :- Aramex Customer Service : Supriya Lokhande Ctc No. 39419900/ Extn : 1556 Nitin Singh Ctc No. 39419900/ Extn : 1502 Mahesh Rane Ctc No. 39419900/ Extn : 1653 We confirm CCD E coupons were sent instantly on your registered email. For further queries feel free to write us at [protected]@freecharge.in or visit the below mentioned link in order to assist you. http:/support.freecharge.in Once you submit all the details, your query will be addressed with in 24 hrs. Regards, freecharge team www.freecharge.in Happy Freecharging!!! Verified Support Aug 03, 2012 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Greeting from Freecharge.in Courier against below mentioned Orders has already been dispatched from our end. Please find the tracking details mentioned below-: Order Id:[protected]Tracking No.: [protected]) sent via Aramex Couriers on 11th July. For further detail please contact on :- Aramex Customer Service : Supriya Lokhande Ctc No. 39419900/ Extn : 1556 Nitin Singh Ctc No. 39419900/ Extn : 1502 Mahesh Rane Ctc No. 39419900/ Extn : 1653 We confirm CCD E coupons were sent instantly on your registered email. We confirm that you have not selected any coupons against the Order ID 16596581, hence no coupons were dispatched for the same. For further queries feel free to write us at [protected]@freecharge.in or visit the below mentioned link in order to assist you. http:/support.freecharge.in Once you submit all the details, your query will be addressed with in 24 hrs. Regards, freecharge team www.freecharge.in Happy Freecharging!!! | |||
 8 Comments | |||
Comments
Hi,
Sorry for the trouble caused.
Please share your order nos. for which you haven't received the coupons. will arrange to resend the fresh coupons.
For any queries please write us at http://www.freecharge.in/CustomerSupport/upload/index.php
Regards
Freecharge Customer Care
Sorry for the trouble caused.
Please share your order nos. for which you haven't received the coupons. will arrange to resend the fresh coupons.
For any queries please write us at http://www.freecharge.in/CustomerSupport/upload/index.php
Regards
Freecharge Customer Care
my coupons not send by send .. please send my coupons ...
dear sir
i have recharged from freecharge.in my two mobile nos for which they give coupons in lieu of rs.10 extra
the details of recharge are as follow:-
date order id mobile no. amount of recharge total payment
05/07/[protected] [protected] 333.00 343.00
11/07/[protected] [protected] 222.00 232.00
they take rs.10 extra from lakhs of customers for nothing and their coupons never reaches to us.please take necessary action otherwise i will be forced to file a complaint against you people for not addressing consumers complaint
i have recharged from freecharge.in my two mobile nos for which they give coupons in lieu of rs.10 extra
the details of recharge are as follow:-
date order id mobile no. amount of recharge total payment
05/07/[protected] [protected] 333.00 343.00
11/07/[protected] [protected] 222.00 232.00
they take rs.10 extra from lakhs of customers for nothing and their coupons never reaches to us.please take necessary action otherwise i will be forced to file a complaint against you people for not addressing consumers complaint
Got the coupons!!
Plus a phone call from the company regarding this complaint.
Mistakes do happen, but it is heartening to see that the Freecharge guys are responsive and do care.
Thanks a lot guys once again...
Plus a phone call from the company regarding this complaint.
Mistakes do happen, but it is heartening to see that the Freecharge guys are responsive and do care.
Thanks a lot guys once again...
www.freecharge.in — fail to deliver my coupons within time period(7 working days)
hello sir ,I have recharged my mobile from www.freecharge.in on 6-dec-12, which committed to deliver their coupons in 7 working days. but till now I've not received the physical coupons. So I need my money with penalty from this site.
Freecharge.in / Accelyst Solutions — Dont give mony back also not anwsering the any phone
I have paid my phone bill of rupee 355 but still not paid by freecharge but from my bank acc amt is debited.they not give any response for mail also.
amount debited bud did not recieved any recharge.
Yesterday i recharged my number [protected] from 247 rs and my order id is fcFCVA[protected]. Bud i did not recrecieved any rechargeCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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www.freecharge.in — Non delivery of coupons
The website offers free coupons on mobile recharge. However from past 2 months they are very irregular in sending the coupons. They do not have any customer care number and now I am also not receiving reply to my mails.