[Resolved] Onida Microwave — FRONT DOOR GLASS BROKEN AUTOMATICALLY | |
The complain which was sent to the company through mail is as given below but no answer received till date. Very poor reaction on customer complain. To, The Service Manager MIRC Electronics Ltd. Onida House, G-1, MIDC, Mahakali Claves Road, Andheri East, Mumbai – 400 093 Dear Sir, This is for your kind information that I purchased Onida Microwave Oven PC21 CGS from your authorized dealer National Electronics on 07/09/2008, the Retail Invoice No. being NE1/6866. Recently on 22/04/2009 in the evening suddenly a sound came from the kitchen and we saw that the front door outside black glass of the oven was cracked automatically. The microwave was not in use at the time of event and nobody were there in the kitchen. We logged a complain on 23/04/2009 in your authorized dealer’s office and the service technician arrived on 24/04/2009 evening. After seeing he is now saying that the repairing will be on chargeable basis because the crack formed due to mishandling. But the true fact is that it got cracked automatically and we do not have any evidence to prove the fact. Now it is up to you to believe and hoping that you will take appropriate action for repairing the same. If repairing charge is to be paid within warranty period, I am ready for that also. Waiting for your positive response. Thanking you. Yours truly, Residential Address: K.C.Dalai B.S.Estate, B/7, D-Road, Anil Sur Path, Uliyan, Kadma Jamshedpur – 831005, Jharkhand Onida Service Center (Jamshedpur) Telephone nos.[protected]/ 3205008 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
House and Home — Broken microwave
I have purchased a microwave at House and Home on the 16th of Januarie 2010. In April 2010 I took it back because the microwave went on by it self, I had to wait a week before I could get my microwave back, all went well until November 2010 when it started with the same problem so I took it back once again on Saterday the 13th of November 2010. The Personnel at House and Home ensured me that they will send my microwave for repairs that following Monday the 15th of November 2010. By Wednesday I phoned the repair company (Radio Vision) to find out how long will it take and they told me that they never recieved my microwave, I phoned them again on Friday the 19th of November 2010 and once again told me that they did not recieve my microwave. I then phoned the Manager of House and Home and he told me that he personally logged the call on Monday and that my microwave is at Radio Vision. A couple of minutes later Radio Vision calls me and tells me that my microwave has just arrived. I call the Manager again and tells him that, he then accuses the workers of lying to him and I have to wait another week for my microwave. By the 26th of November 2010 the week is over but no one calls me back to update me on the progress, so I called Radio Vision on Monday the 29th of November 2010 and they tell me that I must wait another week, I will get it back on the 3rd of December 2010 because they are waiting for a part. So in total I am now three weeks without a microwave, just because the Management were not doing their work properly.