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Future Group / Pantaloons - Prepaid Card

 
9 Reviews
User
  Mohanlal Singhania
I have taken a prepaid card from Pantaloons Kolkata, Kankurgachi store. Only after 3 to 4 uses the magnetic strip of the card is damaged and is not usable. The Helpline nos. are out of order. The website says contact any future group outlet and the store says call the helpline no. Further surprised to know from the website that 5% of my balance will be deducted for card replacement. Is there any help. All these big store owners are cheaters
Complaint comments 8 Comments     Updated:
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Sir,

I am Dileep here - head of sales of Future Prepaid Card. Kindly can you contact me on dileep.kumar@pantaloon.com

I really appologise for the hardships faced by you, as the call center number is down because of some technical issues at reliance infocom.

We could replace the cards with out any charges.

Thanks and regards
 
Big Bazaar outlet at Jayanagar 9th Block, Bangalore suggests that recharging the prepaid card is not happening at their counters. Tried other Future group outlets like Food bazaar and Central Mall at JP Nagar, they also suggest that reload is not happening. Also some of the retail counters at most of the Future group outlets do not have the FPPC functional. Why is future group mum at such sub standard services provided by their associates???
 
I have purchased 2 Future prepaid cards from Hometown, Kolkata in November'2009 understanding that the card validity is for 1 year.

Thereafter, while I was in Mumbai, I tried to use it but was told that this card is valid only in Pune, Bangalore and Kolkata.

Now in June, I am back in Kolkata and when I presented the prepaid cards in Pantaloons, Kolkata they said that the cards facility have been withdrawn.

I'm quite shocked at such a sudden withdrawal and am also surprised to note as to how can a facility which used to advertise "12 months validity" as a USP, suddenly stopped it without any notice to existing cardholders.

I have around RS 4000 loaded in those cards- please let me know how I can redeem the card or get my money back.
 
I have already given all my details to get my money back long back but still i havent yet received any money why is it being so late that to after giving all the details my name is subham goel & i too agree the abov person that how can the services been withdrawn that to without any prior notice
N
User
ajay_ban123 Future Group / Pantaloons  - Bangalore, Karnataka, India
 

issue with the prepaid future card - future group prepaid money card

Hi,

I bought future money pre-paid card last year. Even through it is valid according to the receipt which was given to me, it is NOT accepted anywhere in Bangalore (i tried foodBazar/E-Zone,,,).

As per the future group outlet, this card service was withdrawn 4 months back itself. It has some money pre-loaded in it. I am extremely shocked after listening to such highly unethical business practice from future group.

I sent them multiple emails but no response so far. The registered website for future money card itself seems to be not working. Seeing such big corporates follow these nasty business practice is really sad. Can any one suggest me next set of action which can be taken against the company.

Best regards,
Ajay
 
i have faced the same problem. I have sent them multiple emails but there is no response so far. Is there any procedure through which i can get my money back.
 
I got 250 rupees extra as an offer when I bought the card with 5000 Rs in 2009 november. When I tried to purchase at e-zone bangalore, they said the card is no longer valid. I raised a complaint then at future prepaid card number. They asked my details and account number. THey told they will directly put the money back to my account without the offer (250Rs). IT IS THREE MONTHS NOW and I didnt get back my money.
N Jul 17, 2011 by
User
PARTHASL  
 
IN DURGAPUR OUTLET SHOWING DISCOUNT ANOTHER N BILLING ANOTHER. TODAY EVENING I HV GONE TO BUY ONE LEDIS TOP N THAT WAS SHOWING 35% DISCOUNT BUT AT THE TIME OF BILLING THEY TOLD THAT WAS 20% DISCOUNT N AFTER THAT WHEN I GO TO THE CUSTOMER SERVICE THEY GIVE MY 1/2 hr N ATLAST THEY TOLD THIS DISCOUNT FOR THAT PARTICULER COLOUR ONLY. IS IT PANTALOONES MARKETING N BUSINESS POLICY???????????? OR MAKE FOLISH TO THE CUSTOMERS????????

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    Future Group / Pantaloons - Prepaid Card