In the month of December'11 I had booked a flight from Lucknow to Bangalore for travel on 19th Feb, but due to UP elections on 19th I had to prepone the travel on 17th Feb. Now while paying the resheduling charges of Rs 2000/- due to some technical issue in the GOIBIBO site the transaction failed, but the money was deducted. I checked with CC team of IBIBO and was told that I should retry for payement and any extra money deducted will be refunded bcak within 4 days. Its been 5 months since then and no refund has been done. Every time I called a CC they assure me to get this thing resolved with 2 days.(Infact my STD bills for calling IBIBO will be somewhere more than 200+). Since then I mail them every week and everytime I get an assurance but no money. I am frustrated and would like the have some action taken against them. It's not only about the money but the attitude of IBIBO which is very-very unprofessional. I would suggest everyone not to do any booking through IBIBO however good offer they present. Was this information helpful? |
Greetings from goibibo.com!
We are really sorry for the inconvenience. Please share your booking id or pnr so that we can check the status of your refund & update you asap.
Regards,
Team Goibibo