Goibibo.com — No-refund for cancelled tickets

Hi

We booked two tickets in an Indian Airlines flight. Firstly the transaction did not go thru but the money got debited. When we called the travel desk helpline, they managed to get us the PNR. Then we had to cancell those tickets. Its been more than 20 days now, and yet there has been no initiative of re fund taken from their end. There is no response if I call the helpline either. I guess this can be fixed only if taken to the consumer court.