[Resolved] Goibibo.com — Increase in charges after booking a flight | |||
Dear Sir, I had booked 2 return tickets Mumbai - Mangalore using the portal Goibibo.com on the 29th of June 2012. The PNRs are as given below. GOFLD4B6BB[protected] GOFLD74F[protected] Subsequently the amount was debited from my HDFC credit card. I also recieved a promotional offer from the website immediatey saying free vouchers which can be spent on purchases made. But the e ticket didnot show up on screen. On enquiry I was told there was a server problem and the price had now increased from Rs. 10355 to 14900 for each ticket and I would have to pay the difference approx. Rs. 9090. On arguing I was offered a discount of Rs. 1,000 per ticket. I was forced to pay as more than half the ticket was paid for. Why should i be paying for the server fault. I would like to be refunded this amount. On insisting for a mail on this issue the phone was hanged up by the supervisor. This is really disgusting as we were going for a funeral. I need a complete refund. Dr. Aldon [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
goibibohelp-160824] Ticket case
17:06PM Reply ▼Delete
From: Goibibo ([protected]@goibibo.com)
Sent: 29 June 2012 17:06PM
To: [protected]@hotmail.com
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Thank you for contacting Goibibo, kindly note your ticket number [goibibohelp-160824] for any future correspondence related to this mail.
Greetings from Goibibo.com!!!
This is in ref. to your booking ID: - << GOFLD74f[protected] and GOFLD4b6bb[protected] >>
We have checked your booking and found that the fare on the airlines end had expired by the time you reached the payment page, the fares which reflect on our site are as per the airline inventory and are subject to change as per any real time changes in the pricing/ inventory of the respective airlines .
In these scenario’s we cannot confirm the booking unless our customers have approved the tickets to be issued at the increased fare which would be different from what was originally reflecting on the search page of our site, if the customers approve the fare differential, we go ahead and issue the tickets at the higher cost or else the booking is aborted /cancelled and a full refund is initiated of the original amount.
As a responsible service provider the best we can do is pay INR 1000 out of the total fare difference, however the balance differential needs to be paid by the customer since we do not have any control over the constantly changing airline inventory .
We would appreciate your kind support and understanding in this matter would request you to kindly call us back urgently at [protected] /[protected] so we can discuss this and proceed accordingly.
Regards
Pooja
If you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting http://api.goibibo.com/helpdesk/view/?ticket=goibibohelp-160824&email=[protected]@hotmail.com.
Regards,
Goibibo
[protected]@goibibo.com
17:06PM Reply ▼Delete
From: Goibibo ([protected]@goibibo.com)
Sent: 29 June 2012 17:06PM
To: [protected]@hotmail.com
This message is here because your junk email filter is set to exclusive.
Wait, it's safe! | I'm not sure, show content
Thank you for contacting Goibibo, kindly note your ticket number [goibibohelp-160824] for any future correspondence related to this mail.
Greetings from Goibibo.com!!!
This is in ref. to your booking ID: - << GOFLD74f[protected] and GOFLD4b6bb[protected] >>
We have checked your booking and found that the fare on the airlines end had expired by the time you reached the payment page, the fares which reflect on our site are as per the airline inventory and are subject to change as per any real time changes in the pricing/ inventory of the respective airlines .
In these scenario’s we cannot confirm the booking unless our customers have approved the tickets to be issued at the increased fare which would be different from what was originally reflecting on the search page of our site, if the customers approve the fare differential, we go ahead and issue the tickets at the higher cost or else the booking is aborted /cancelled and a full refund is initiated of the original amount.
As a responsible service provider the best we can do is pay INR 1000 out of the total fare difference, however the balance differential needs to be paid by the customer since we do not have any control over the constantly changing airline inventory .
We would appreciate your kind support and understanding in this matter would request you to kindly call us back urgently at [protected] /[protected] so we can discuss this and proceed accordingly.
Regards
Pooja
If you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting http://api.goibibo.com/helpdesk/view/?ticket=goibibohelp-160824&email=[protected]@hotmail.com.
Regards,
Goibibo
[protected]@goibibo.com
regarding refund of amount
First of all your customer services are very very poor. Both telephonic as well as onlineCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
The supervisor was Mr. Tushar Tiwari
The staff was Mr. Bhuvan