Goibibo.com — Charged twice for a single booking

Address:

Mumbai City, Maharashtra

Below is the mail from IBIBO. 13 days back. Still they haven't refunded my money yet. I confirmed with my credit card company they are saying the same thing. Credit card company just gave me the transaction codes for the same 821895 and 811363. They charged me twice for the same. 1 of these transaction should refund immediately..please Help



Queue: Pritika
Submitted On Wed, 25 Jan 2012 10:51:31 +0530 (2 weeks ago)
Submitter E-Mail [protected]@gmail.com
Priority 1. Critical
Description
Hi,

I was charged twice for a single ticket and I came to know when I got two msgs from my credit card company. Then I called
customer care service on the same day (15/01/2012), But customer care executive said there is no duplicate booking and I won't get charged twice for that But today I came to know that Goibibo charged me twice for a single ticket(Mumbai-guwahati round trip, phone no [protected], flight is on 30th Jan from Mumbai to Guwahati and return Flight is on 7th of Feb 2012, in the name of Hiramoni Barman) and I called customer care again and talked to Amit, He said I was charged twice and I also have a duplicate booking. I was shocked as asked the same question on 15th also, and they said I don't have duplicate booking. Anyway now I want my refund back ASAP. But Amit Said it will take 10-12 long days to get refund. I asked him ref no of my complaint for refund and he has given me the following GOFLD415BD[protected]. I request you to make it happen as early as possible and also want you to request for improve your transaction quality as I heard before also that it happens frequently in goibibo.com

Thanking you
Debajit Barman
Resolution Accept
Sincere apologies for the inconvenience caused to you.As per your email received, I would like to confirm that the cancellation request for your mentioned ticket is processed and the full refund for the same has been initiated in your account. The refund will reflect in your account within 10 working days.
Follow-Ups
Ticket Opened Via Web 2 weeks ago
Hi,

I was charged twice for a single ticket and I came to know when I got two msgs from my credit card company. Then I called
customer care service on the same day (15/01/2012), But customer care executive said there is no duplicate booking and I won't get charged twice for that But today I came to know that Goibibo charged me twice for a single ticket(Mumbai-guwahati round trip, phone no [protected], flight is on 30th Jan from Mumbai to Guwahati and return Flight is on 7th of Feb 2012, in the name of Hiramoni Barman) and I called customer care again and talked to Amit, He said I was charged twice and I also have a duplicate booking. I was shocked as asked the same question on 15th also, and they said I don't have duplicate booking. Anyway now I want my refund back ASAP. But Amit Said it will take 10-12 long days to get refund. I asked him ref no of my complaint for refund and he has given me the following GOFLD415BD[protected]. I request you to make it happen as early as possible and also want you to request for improve your transaction quality as I heard before also that it happens frequently in goibibo.com

Thanking you
Debajit Barman
Resolved by asha 1 week, 5 days ago
Sincere apologies for the inconvenience caused to you.As per your email received, I would like to confirm that the cancellation request for your mentioned ticket is processed and the full refund for the same has been initiated in your account. The refund will reflect in your account within 10 working days.