Government — Courier was not delivered and was routed back

Address:

Gwalior, Madhya Pradesh

Dear Sir,
My courier consignment number g33186037 was posted from its place of origin on 21 Dec 12 and supposedly reached Gwalior on 25 Dec 12. Normally the first flight courier never delivers the courier, he always asks the customers to come to the office and pick it up ALWAYS. There have been many other instances where my work has been hampered because of this. This time he had gone one step further, he did not give me a call too, not even showed up at my place and he had returned the courier to its origin. When I had called up the customer care in Indore as there is no contact number for the Gwalior branch, there was a kind lady who said she would get back to me and took my number, but when I called 10 minutes to check what happened, nobody attended my call. The service of FIRST FLIGHT COURIER is very very poor in Gwalior, Its customer care is nothing less. But when I got into the consumer forum I could see many complaints against First Flight. The courier has some documents which are required as soon as possible to me. I am not asking for any kind of compensation but there has to be something which ensures that they charge for the services they only provide.
Thank you