[Resolved]  Greendust — Cheated by greendust - order no 2214919

Address:Chennai, Tamil Nadu

Please help me to resolve this issue with my handset samsung wave gts5753 which was purchased from greendust on oct 22nd 2012 in the name 'alameen ahmed, order no 2214919. Phone no [protected]

It was promised to be under 6 months warranty. I had issues with the loud speaker, i visited the samsung mobile service center in triplicane area in chennai. The executive name was rahman (Technician). They told me that the mobile is under the name of nishant and it was already serviced 5 times by mr nishant and it is more than 1 year old now and does not cover any warranty.

They asked me rs 750/- if i need to get it repaired from them. When i told them that i purchased online from greendust and it is refurbished and had 6 months warranty. They asked to check with the vendor and they will not service it under warranty and told me that i have been cheated and to always purchase from a genuine site. When i complained to greendust customer support complaint no 16232. They are cheating me by not responding properly and i have sent them more than 10 emails and they say we have escalated to samsung company and will let us know when they hear from them. It is more than 2 weeks now. Last 6 days they have not even replied to my email and ignored it.

Please sue these kind of companies and help me in this regard.

Regards!!!
Alameen
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Thank you Greendust. I have got a call from the representative and the issue is resolved
Apologies for such issues. We hope the problem has been solved at your end.
Regards
GreenDust

order not shipped on time

I ordered cell phone from greendust online but my order not reached at my home till now. order no. 22435571 company: greendust please look in to the matter ASAP.

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