[Resolved]  GTPL Broadband — Internet Connection Not Working| Company Not Answering

Address:

Ahmedabad, Gujarat

I have taken a GTPL Internet connection and the plan is 256kbps during the day and 1 mbps during the night.
First of all they were not able to setup the internet connection on Linux, and when after i purchased a router to end those issues, the connection didn't worked. After taking the connection for more then 7 days i have not been able to use it for 24 hours continous. I never got 1mbps speed and the connection has never worked during the day.

I have complained many times on their toll free number which takes more than 20 minutes to answer also their office landline numbers stop responding, they don't pickup my calls and the operator when calling from a different number hangs up indifferently, the customer care has no idea why the connection is not working.

I have sent numerous mails but they haven't replied to single one, i get read receipts that the mails are delivered and read but no response, i asked for my money back or to change it to a lower plan and get a refund but they don't reply to any of those mails. The manual on their site has numbers that are out of service and names of people that the office doesn't recognize.