[Resolved]  GTPL Broadband — Low Standard Service

Hello,

I have take GTPL connection few months back and after first month of satisfaction with the connectivity although the committed speed of is never delivered and its almost less then the lower expectations as well.

I am from Indira Bridge, Ahmedabad and i have take connection from Mr. Prakash who is your distributor in Sardar Nagar near Indira Bridge.He is also providing us TV channel service as well so we thought this is best to have one service provider for both services which is proved to be wrong. I have taken Night Viewer plan.

But still at the service level i have more concerns to share and below are the points i would like to highlight here as below: -

1. He does not have good technical staff members at his end who can repairs the problems.
2. He does not get the service done on the committed time and i have to waste my lot of mobile phone charge by calling them and also wasting my time in following up with him.
3. He always says me that GTPL guys are not responding him and always shares the concerns with me but his sweet talk cannot make me happy as i want the service and not excuses.
4. Also when i talked with Mr. Ramesh and explained him my situation i was committed next day morning service at 10AM or 10:30 AM but the guys came in in the later afternoon where i again lost lot of my mobile phone charge and also wasted my time. This ha frustrated me a lot.
5. When the guys came in i got the information that they have some other area to cover and they does not come in my territory and this is their kindness they have come to this area. Where are the guys of my area who can resolve my issue?
6. When the guys from Praksah coming to solve my issues sometime says they are not experienced one and they operate with the channel cables and this is the level of experience they get into the work so i do not know on what skills my service is dependent on from your end.
7. It has cost me loss of my Business Targets as i am in Service Sector and my company gives me targets which i am not able to fulfill now.
8. I have lost my own business which i run for my extra income and this has cost me lot of money now.
9. After asking lot of time i did not have even one time the contact numbers of GTPL call centers and after fighting with him he shared with me the number of Mr. Ramesh and he guided me to Call Centre Numbers.
10. I pay the money in advance and get the bills later which is not a good way to take the money from the customers which has being followed at your service end.
11. I am not getting any proper information from your distributor here as well so I am not at all satisfied with him.

I am mentally harassed now and want to get my money refunded. Please take appropriate actions and do the right thing. If not done I have to take further actions as I have not rendered service which I was promised and cannot take this good price paid for very low standard service availed to me till now.

Best Regards,

Jagdish Utwani

[protected]

[protected]

19, Swastik Tenament,

Indira Bridge, Hansol,

Ahmedabad: - 382475