[Resolved] GTPL — Cable TV Set top box

sonisneh

from Aurangabad, Maharashtra

Address:

Ahmedabad, Gujarat

I am using GTPL cable service (prior it was IN cable) since last 7 years.
Two years back they have started digital services using set top box.
As we have relation with GPTL since long, so we pay whole year charges in advance.
One and half month back my set top box not working due to some technical problem, hence I logged complain at GTPL customer care.
GTPL service man came to home and ask for requiring change the set top box.
Today after one and half month still no reply from GTPL, we have been calling their customer care representatives regularly but they have only one answer we have not been answered from technical team. Even their behaviour is rude also.
Since last one and half month, we are watching all channels in worst conditions.

I am very much unhappy with their behaviour and poor service. And still waiting for my set top box.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Krish@1989

Stb no. [protected]

My all channel list & menu is blank opened...

Please repair my setup...

Koushtov bora

Worst service I am using gtpl cable connection, but my connection got cut everyday after 12am. I came from duty around 11.30 pm but chennel closed after 12am and have to pay for whole month, is this right..?? If i use to call customer care they also denied that we are not responsible for that you have to contact your local operator as i have contact with my local operator they told me its there instruction given by there senior. So kindly suggest me to whom do i complained?? I used to send mail to customer care but mailed not delivered. So i think it's better to change the operator.