Gujarat State Road Transport Corporation — GSRTC poor Bus Service

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Gujarat

The GSRTC Bus scheduled to depart from Baroda at 9.15 pm on dt 10.3.12 -Namely SLEEPER COACH VAPI- KESHOD- is not still NOT READY to depart from platform till the moment of complaint i.e 12.15 am dt 11.3.12 The reason is technical fault in Bus vehicle and the staff is engaged in bringing and replacing broken pipe since last 3 hours. NO INFORMATION FOR DELAY TIME/ NO REPLACEMENT WITH SPARE VEHICLE since last three hours. The passanger planning for next working day for specific schedule / IMPORTANT BUSINESS MEET is suffering lot .
Does GSRTC not have a single spare vehicle to put in service ?
Staff on duty at 11.30 to 12.30 at inquiry behave very rudely and not giving any information regarding the optional bus service in personal as wel as on telephone.It is requested to pl take action against this staff for not performing duty as per norms to the public.
Passangers have to cancel their trip after suffering at Vadodara ST depo for three hours. - Have to undergo for a lenghty process of refund of E-ticket. and have to bear loss of sleep- next working day , trip and money. Who is RESPONSIBLE for this irrecoverable loss to 52 Nos of passangers.
It is humble request to Govt of Guj instead of praising and publcity funda, pl take action on employee of GSRTC vadodara on duty in public interest. and take remedial action for delyed bus service