[Resolved]  Gujarat Telelink Pvt. Ltd. — Prepaid Broadband Connection Remains Down

Address:	4th Floor, City Pride Complex, B/H Nalanda Hotel, Mithakhali Six Cross Road, Ahmedabad 380006., Surat, Gujarat
Website:	www.gtpl.net

I have purchased a prepaid 6 Months + 2 Months unlimited broadband connection from M/s GTPL. The said connection remains down for most of the days and lot of communications have been done in past with various GTPL authorities in the city. I would like to inform that the earlier complaint has been attended by GTPL on 1st July'13 and the services again got stopped / down (non-operational) from 3rd July 2013 and even after lodging so many complaints and discussion with local GTPL officials it is not working till now. The Toll free number[protected] & 2492481 never responds and while visiting your Adajan (Surat) office no one take further action. Again we have been informed that due to power failure at our Pal, Adajan server office it is not working and we’ll get the same repair soon.

With this mail I would like to request you to please look into the same and kindly help to resolve this prolonged and repeated issue. I am now feeling cheated to have this broadband connection from GTPL as most of the time it remains down and no one is hearing us / resolving this problem.