[Resolved] Haier Air Conditioner — No Service Against AMC | |
With reference to my complaint No. [protected] (24th March, 2009) and [protected] (12th May, 2009). I want to state that : 1. My AC was under AMC Contact under Happy Home Plan with Haier India. I lodged my first complaint on 24th March, 2009 wide complaint no. [protected]. 2. The technician had visited twice, first time he replaced a part in the AC but did not wash the AC and He left AC Swing unrepaired and left without getting my signature saying that he would come to me again, but he did't come back. I again called up customer care. Customer Care Executive was not able to deliver the answer the querry. They always kept saying that they would post a reminder on urgent basis. 3. After about one month, when I called Customer Care. The Customer Care Executive (Mithun) told me that my Complaint has been Closed. HOW CAN MY COMPLAINT BE CLOSED WITH A UNDONE JOB ? Then I re-lodged a complaint No. 10400308 on 12th May, 2009 with Mithu (Customer Care Executive). 4. After 2-3 days of my compaint your technician, the same technician visited. And, he made some mistake while servicing the AC and the AC gave black smoke. He disconnected the AC from the power outlet. The AC is still disconnected since he left and we are waiting for him. 5. Now the peak time of Summer has already started, we stay on top floor in our builing. We are facing lots of problem without AC. My kids have fallen sick twice due to high temperature. We have been spending nights with the opened eyes. My Experience with Haier Customer Service is being extremely bad. You are requested to kindly look into the matter and provide service at the earliest. Delayed reponse may lead to legal action. Thanks & Regards, Raj Kumar Gupta # [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 10 Comments | |
Comments
haier air conditioner — haier air conditioner stop working
Dear sirI have purchase haier airconditioner model number HW-12DZ- FROM VIJAY SALES CORPORATION MUMBAI ANDHERI(WEST)
i bought this a.c in 2008
when we install the machine that time only we where not satisfy with the cooling and tell them to check after long discussion with vijay sales they change the a.c for us but in three month the PCB CIRCUIT GOES OFF AND WE HAVE TO CHANGE THAT.
AFTER GET IT DONE EVERYTIME ITS WORK FOR TWO THREE WEEK PROPERLY AND THEN AGAIN STARTED GIVE PROBLEM
WE ARE REALLY FED UP WITH THIS BRAND AND CURSING OUR SELF TO BUY THIS
MAYUR DEDHIA
Haier Air Conditioner — reluctant to give service under warranty
Respected Sir,With due respect it kindly being informed to you that i have purchased an air condition from B T AIRCON, 1-42A, Azadgarh, kolkata 700040 on dated 12.8.2008 Tax Invoice No. BTA/08-09/H-37 Challan No. 482. WBST. REGN NO. [protected], VAT REGN NO. [protected] .
From last two months we are facing lot of problems and the dealer is reluctant to provide service and concerned is harrasing us by forwarding the case to the service dealer named COOL POINT according to the job card details bearing only phone numbers[protected], [protected]. The machine has been referred to them for redressal and as per them they have changed the compresser and said they have also refilled the gas on the same unit but when fitment is deing done it noticed that the gas is lacking on the same unit. This process is of dated 8.7.09 thereafter also they are reluctant to take the case as urgent after several telephonic reminders they are skipping the same.
Service is very poor. Technician's are not qualified. Will not consider to recommend for the product.
Haier AC Model 18AX — Service
One Technician named as Basudev Mondal sent by Haier, Kolkata, WB, Dealer Name- M/S Fairdeal, Santoshpur, Kolkata-700075 during installation after first purchase about 2-3 years back. The same Sri Basudev Mondal from Haier, Kolkata serviced my air conditioner in the last month and after that I found that the fixing clips for the front grill have been broken by Sri Mondal during service. After repeated persuation he did not attend to rectify the fault. I rang him up regularly during the last one month. But he did not attend to rectify the fault.His mobile no is[protected]. I lodged a complaint with Haier and the complaint no is KOL[protected]. It is also learnt that a sum of rupees around one thousand three hundred will be charged to change the grill since the fixing clips are not available loosely. For no fault of mine why should I pay the amount instead I would request you to arrange for rectification only by providing fixing clips and suspend Sri Mondal from service for such irregular activities.haier air conditioner — a/c is not working since purchase and no repairman send by company despite of 1000s of complaints
i have purchased an haier a/c 2 years back and it is been troubling me..everytime dere is a new problem it is really a pissed off company. I have made 1000 of complaint and taken AMC as well but company is not ready to repair the a/c. and i have really feeling so bad abt dis same kind of complaint
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Haier / Window Air Conditionor — No Service - When under Service Gaurantee for a year
Have been making several rounds of complaints to Haier Service Center. Initially I was promised service in 24 hours. When two such promises failed, I was told by a phone agent that the time required is 48 hours and not 24 hours. A lie eitherways. When I asked for speaking to a senior, I was very rudely denied the same, and the phone was banged on my face.My complaint number was: [protected]
Person I spoke to was Sachin and Lakshmi before that.