[Resolved]  Haier Washing Machine — Cheating & Harrassment

I agree they give pathetic service and the product is also not to the mark... I have also suffered and gone through this trauma...I hope their license gets forfeited for harrassing such an old lady... The companies like this should be taken to the court.

i also am experiencing same type of problem, on giving repeated calls also they never bother to send a mail or call me and the inexperienced technicians have opened all my washing machine parts and left them unrepaired.My complaint has been lodged 3 months back and the number is [protected], the concerned people are so irresponsible, we also lodged complaint through their portal. No reply from them so far.. i advice all the people not to buy any haier product because of their poor customer care and inefficient technicians and senior officials.

> Date: Tue, 25 Nov 2008 21:22:43 +0530
> Subject: Autoreply to Issue Information Section from website11/25/2008 9:05:37 PM
> From: [protected]@haierindia.com
>
> Thank for your mail we will get back to you shortly.
>
> Haier Appliances (India) P. Limited
>
> (THIS IS AN AUTOMATED E-MAIL PLEASE DO NOT REPLY)
>
> --
> This message has been scanned for viruses and
> dangerous content by MailScanner, and is
> believed to be clean.
>

I agree the service is pathetic there. I would suggest raising your complaints on the haier's main office[protected].
Cant really say how much would that help but atleast you can bring it to the notice of haier management on how bad the service is for their products.

This is with respect to Washing Machine Model-XQB60-78:
Product description and terms & Conditions of sale:
I purchased the Haier Washing machine Model-XQB60-78 quantity 1 on[protected] vide bill no. 71269 from company authorised dealer M/S Key Dee Electronics Pvt. Ltd, 1B-1, Main Dadri Road, Sector-18, Noida for Rs. 17000/-
The serial Number of the washing machine is CC58J0047
The machine was covered under warranty from manufacturing defects as per terms & conditions of the same.
I got extended warranty for additional three years from the company M/S Haier Appliances (India) P Ltd by paying additional charges of Rs. 950/- under extended warranty certificate no. 02 dated:[protected]. The certificate of extended warranty support was issued by Haier Customer Care- M/S Shiva Enterprises Noida.
The manufacturer has the same responsibility towards the product as it has in the case of original warranty.
Compliant:
The product of the said description is not giving the satisfactory performance / results; this can be verified from number of complaints submitted to your record.
From the date I purchase this machine, I faced the following performance deficiency in the product:
(a) Machine never washed the cloth cleanly.
(b) Detergent always left in the cloth even machine finish its process. Many times we have to rinse the cloth manually
(c) Electronic Penal gone faulty within one year of the purchase of machine
(d) Pulsators had gone faulty due to which many of our expensive cloth were damaged /spoiled.
(e) Automatic process of the machine does not flush the mud completely and mud rests at down side the pulsator. Mud comes back to the tub when we use the machine duty to which all mud stick to the cloth and they get spoiled.
(f) Spinning got stuck on reasonable intervals.
(g) Recently we got to know from technician that dumping clutch of the machine gone faulty but no action has been taken to replace it as the part is not available in inventory for long-time.
With the above set of complaint or performance deficiency in the machine it appears that the above product was faulty from the beginning and do not meet the implied quality standards of the company, which a customer expects from a branded product like HAIER and other similar companies LG, Samsung etc. Due to its manufacturing defects, it started created problem one by one with the life span of just three years, whereas standard washing machines the other manufacturer has trouble free performance at-least in first there years.
The product from the beginning was having manufacturing defects and not meeting the quality standards, thereby machine having manufacturing defects discovered and evident with facts above need immediate replacement.
We request to senior level position of the company to the corrective action immediately.
Regards
Praveen

Sir,
I lodge a complaint of Haier washing machine.Nobody come to attened the complaint from the last 12 days.I daily lodge a complaint nobody bother to attened the complaint.Mr. Mehta Sr. Executive Either his Mobile is switch off or he never pick the mobile.If he pick sometime he always say tomorrow engineer will come to rectified the complaint.But till today no body come to attened the complaint.Today again he says tomorrow engineer will come .Now tell me when tomorrow come.He speak LIE

VIJAY SURI
[protected]

After sells service of haier is burst, My semi automatic washing machine of Haier was stop working. I complaint for it but they are unable to rectify it even they have charged Rs 1700 for it but problem is not resolved.

My experience with Haier is very bad. I suggest to not purchase any product of Haier as it's after sell service is not good.

--Prageet

Haier — Washing machine

Machine is not working properly ........... customer service is not gud

Haier Washing Machine — unit dead

Sir,
I bought a HAIER Washing machine on August of 2011 from Bajaj finace loan.Now it is not working it is in dead condition.It has 5 year Warranty.But i lost its warranty card how can i get duplicate warranty card.

ok let see