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Hathway Broadband — HATHWAY FRAUD
Hi,Customer code :675325
Name: nitin chinnannavar
Ph: [protected]
Plan -512 kbps @550/month unlimited
I have a question here, what is unlimited mean??
I am told that there is a cap of 10gb limit on my plan and after 10gb speed is reduced to 256kbps.
How come this is classified as unlimited??? Y this is not mentioned at the time of taking connection??
I would like to know where it is mentiioned in terms and conditions? If not how come its marketed as unlimited plan @512 kbps...
I would want to have 512 kbps speed irrespective of download when i have paid for unlimited and have not been mentioned about this speed downgrade...
I would expect a prompt response and my question answered asap, else i will cancel the connection but also will log a complaint on all possible forums against hathway for cheating and fraud!!!
I was promised by miss uma from hathway that speed will not be reduced, but hathway is a very good fraud. Speed is reduced to half
As a result of slow internet, i am unable to work from home and have to travel to office
Which is 28 kms from my home. I am finding it difficult to travel at night, as i am responsible
To work at night as well. When i lose connectivity i am getting scoldings from my boss, for taking
Such crap internet service. But i have paid money in advance!!
! This has caused lot of mental tension to me and has affected my family life.
I want compensation from hathway for cheating me and an written apology that they are not going to cheat like this.
Hathway Broadband — Not transfer/reply
Even after no. of call the persons from Hathway not replying on my request of transfer existing connection to new address. after followup them since last month. Now my sucripation will also end at the end of May. Hi,
I applied for the Hathway broadband on last Saturday(7/12/2013). The sales person confirmed that they will complete the cabling by Sunday evening and will install the modem and the connection will established latest by Monday. They didn't turn up on Sunday and finally came up for cabling on Monday evenig 6.30pm. Once they finished the cabling, they told that a technician will come in 15mins and they will install the modem and the connection will be up then. I am still waiting for the 15mins to get over and after the 2nd day also I am neither receiving any call from them nor the sales person picking my call. Tried to call the customer care twice today morning and evening and they are giving different feedback for my query and not at all sure on the resolution time.
I am really afraid of their service, if they are treating a new customer like this for a brand new connection and how it will be once I got the connection and if there any downtime or so..
Hathway Team, you have to pullup your socks for the best customer service or you will get more feedback like this and it will really affect your company reputation, if you have anything like that.
I applied for the Hathway broadband on last Saturday(7/12/2013). The sales person confirmed that they will complete the cabling by Sunday evening and will install the modem and the connection will established latest by Monday. They didn't turn up on Sunday and finally came up for cabling on Monday evenig 6.30pm. Once they finished the cabling, they told that a technician will come in 15mins and they will install the modem and the connection will be up then. I am still waiting for the 15mins to get over and after the 2nd day also I am neither receiving any call from them nor the sales person picking my call. Tried to call the customer care twice today morning and evening and they are giving different feedback for my query and not at all sure on the resolution time.
I am really afraid of their service, if they are treating a new customer like this for a brand new connection and how it will be once I got the connection and if there any downtime or so..
Hathway Team, you have to pullup your socks for the best customer service or you will get more feedback like this and it will really affect your company reputation, if you have anything like that.
30%
Complaints
6929
Pending
0
Resolved
2007
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+91 25 3252 0310
+91 11 6165 6655
+91 25 3252 0330
"Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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Personal — Hathway Rubbish Service
Hathway is not providing proper service & their customer relationship executive not good in communication.Hathway is not providing internet speed as per rules.
In short very rubbish service to customer.