Hathway Broadband Internet — repayment and Customer support and how to talk to customer

Hi,

It was very sad for us that we are not getting proper service and we cannot trust them even after paying money. Incident was happened with me actually I canceled the broad band service one and half months back and waiting for my deposit money. Few days back I went to the same office and complain that I haven’t receive my deposit money the lady was told me that you will received money within 2 days but still I didn’t got.

When today I went again to the same office the lady contacted to the account department and gave the phone to me speak to the person in account department. Gay on the phone was talking without any manner not at all any professionalism they are saying come here and collect the check and I told please courier it and then I told him Why it is taking this much time? That gay is saying just today I come to know about your refund and secondly, I’m talking with you first time and saying why you didn’t contact to account department. I said I contacted to your customer service (office staff near to my home) not to Account Department. After that I fed up with that conversion and I threw the phone.

The Manager (of particular Hathway Broadband office)does know how to talk with the customer even he is angry that guy push me out side the office and other staff member covered me just like they are fighting with me.

This is the professionalism we got the company like Hathway. I’ was the one of the older customer to the Hathway broadband as well as cable. Now I canceled the both services from such a unprofessional company like Hathway.