[Resolved]  Hathway Broadband Internet — Reduction in broadband speed

Address:

Mumbai Suburban, Maharashtra

My A/C No.699595 with Hathway broadband internet connection. The speed of the postpaid connection was drastically reduced in June 2011 itself on the plea that the 100% usage exceeded (perhaps, under the presumption of M/s Hathway, - as if the user would not pay if the same full speed is maintained). This postpaid was concerted into 'unlimited prepaid' in order not to exceed the higher payment limit and the advance quarterly payment was taken for the prepaid connection. But, to my utter surprise, the situation has turned from bad to worse, as the 'so-called hathway broadband internet connection' speed is @ 5.6 kbps/sec. Instead, the dial-up could have been much better.