[Resolved]  Hathway Broadband Internet Service — NON REDRESSAL OF COMPLAINT

From,
Dr. Kamlakar R. Bagal
Sai Prasad Society,
Singh Estate, Road No-2,
Opp –Basara Studio, Kandivali (East),
Mumbai 400 101

Date:

To,
The Managing Director,
Mr. Mahesh Mishra
Hathway Cable & Datacom Pvt. Ltd.,
Trade World, ‘B’ Wing, 10th Floor,
Kamla Mills Compound, Senapati Bapat Road,
Lower Parel (West), Mumbai – 400 043



Sub: Non functional Internet connection since more than
1 ½ month, Ac no – 299578



What the complaint is about?

1. Non functional internet connection since 1 ½ month.

2. Non redressal of complaint by the Company’s Customer
Care after repeated complaint.

3. Deficiency in services rendered by your company.

4. Defective connection since the day of installation.

5. No after-sale service.




Nature of Complaint;

Dear Sir,
I, the undersigned, would like to bring to your notice the malicious, negligent and wrongful act done by your employees.

It has been 1½ month now that I have been repeatedly complaining about the faulty and non functional internet connection to your Customer Care Department since the day of installation.

My recent complaints No. are – 1730509 – 8th August 2008
& - 1746249 – 12th August 2008

Since 12th of August 2008, repeated complaint has been given with the above complaint No. 1746249.

The Customer Care department has not done any thing till today. Every time I call up they have the same reply that a Service Eng. will come to your place and repair the defect. The Service Eng’s. visited my place but were not able to start my connection.

In spite of my repeated approaches, in person & writing the Zonal Office at Kandivali (East) and Main Branch (Lower Parel)
Have not made my connection functional till today.

The fact is that the charges for the monthly connection are taken in advance, neither the Zonal Office nor the Main Branch have rectified the fault and made my connection functional.

When I, enquired with the, ‘Service Eng.’ at your Zonal Office, Kandivali (East), Gokul Nagri 2, he was not at all interested to talk to me and not ready to take my written complaint.

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I wonder that the Customer care people don’t even know about their M.D [ Hathway Cable & Datacom Pvt Ltd.] because on asking for your (M.D) contact details & Email ID, they inform that they are not aware about it.

It’s like a ‘Tata employee’ saying that he is not aware that
Mr. Ratan Tata is the M.D of Tata Group.

Not only this, they are not even ready to give the details of the person accountable for the non redressal of my complaint.

Prayers;

I hope that you are enlightened about these facts. I request you to make your staff Customer Friendly and train them for accountability & efficiency at work.

I also demand that the company should waive off the charges in the bill for the time my internet connection was non functional.

The company should reimburse the coast incurred by me in pursing this complaint till to-date. The amount works out to be Rs. 500/-

I hope the company will compensate for the Inconvenience & the Mental Strain caused by the non functional internet connection during the course of my complaint.

Thanking you,


Dr Kamlakar R. Bagal

Contact details; M –[protected], Ph – 28851130
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