[Resolved]  Hathway Broadband Internet Services — Wrong and hidden information of Broadband plan by Hathway website and customer care executive

Address:

Mumbai Suburban, Maharashtra

This is regrading the complain against Hathway Broadband Services.

My Account No is 754275, I have made payment of Rs 551/- on 3rd of March for New plan Neo 1024 Lit.

As it is mention on website, it is 1Mbps speed with Unlimited Download and Upload. I have confirmed this by checking with customer care on Feb and March 2012.

On 10th of March after 5 days of activation, I have experience lower speed and on 11th received mail from Hathway mentioning my limit exhust.

This was no where mention on website on plan description as well as no customer care executive has mentioned to me that they have 3G download limit and after crossing that limit my speed would downgrade to 256 kbps .

I have spoken with Customer Care executive on 12th two times and raised query for same then i got information for this plan hidden details, which is not mentioned on plan details.

I have undergone a hard time to chase and have fair answer for my queries from Customer Care of Hathway.

To get 1Mbps speed again I have to pay Rs 551/- one more time which is not acceptable.

Now i want to immediately de active my account with my Rs 551/- amount refund due to wrong information for plan and hidden conditions of Hathway Broadband services.

But they customer service personnel said my money will not be refunded.

Kindly help me to get this sorted and take initiate voice against misleading and hidden condition.

I have attached screen shot copy of plan which is on website.

my mail id [protected]@gmail.com

Thanks & Regards,
Pinky Mahto