Hathway — Poor Connectivity

same thing i m suffering in kalka-ji,

we have your net connection
account no 388452
from 23-07-09 it is not functioning
service number is poor
not user friendly
if continues we will discontinue yoir service soon
i am a journalist
the connectuon is in my daughter name
my pone no [protected]
area 24 srinivasa perumal st royapettah
pl look soon
mc

pathetic service, completely useless staff. no escalation matrix is shared, call are closed immediately after complaint without resolution.

I havent seen any network worst than Hathway Broadband services. Per month, I have raised about 10 to 15 complaints about network issues. They provide an estimate time of 24 to 48 hours for resolution. So, half of month I have suffered with complaints and resolution time. To even raise complaint, I have to hold my call for atleast 5 to 8 mins to speak to customer care which is again burden to consumer.
I have requested for 3 months of broadband services on 21st Jan 2015. I was told services would be activated in 24 hours. But, I got connection installed on 29th Jan 2015. Now, I am getting billed from 26th Jan 2015. I dont understand why they are starting from 26th Jan 2015 when got connection from 29th Jan 2015. Raised this concern with Hathway customer service too but no use except waste of my mobile charge and money.

I am costumer since 4 years.My acc no is 770233 from aurangabad. I had a problem regarding to the connectivity.I am getting poor connectivity from 2 weeks, i share my problem to your costmer care but i didnot get solution.


I kindly request you to solve my problem as early as possibal .