[Resolved]  Hathway Datacom Pvt. Ltd. — Wrong Commitments

Address:

Pune, Maharashtra

Very upset about commitments and misguidance received from hathway internet. I already explained you that though my current plan is of 512 kbps, it is not sufficient for me NOW as I am a web developer I need atleast 2mbps. This is my requirement for at present.

As per my previous complaint, i went to your kothrud's office at paramhans nagar at paud road. Basis on their guidance, first i cleared my bill and then i paid rs. 680 online to activate the new plan. The person at above mentioned office told me that your new plan will be started with effect from evening. Later on i called hathway billing department (approx at 05:04 p.m.), there was one madam who told that my connection will be upgraded to new plan i.e. To go-2-lite 2mbps plan. But after that when i called again between around 05:40-05:50 p.m. This time she told that the new plan will be activated with effect from 1 october. Now you guys please don't teach me about the official thing about billing cycle, i have to follow the rules blah blah blah. If this is so, then why did your person gave me wrong information?.

Please follow the conversation below (click on the link) i had with the billing department when i called 2nd time today.

http://www.magicwordsent.com/billing.wav

I AM VERY VERY UPSET OF YOU PEOPLE.