[Resolved]  Hathway — Poor Service

I had taken the Prepaid internet services of Hathway for 3 months from 12.02.08. The problem was started from the beginning only, they took the advance without providing any receipt and told that the engineer will bring the receipt when he will visit for installation, I had to call them regularly to remind for installation, which took place after 15 days. In the first Month the net was not available for almost 7 days, and its hike in the second month that its not available since 05.04.08 to till date almost 12 days passed, I am tired of calling them daily, at first the customer care executives said there are some minor problems which will be resolved shortly, and after that they daily provide commitments that the engineer will visit your home, but nobody comes to check the problem. I am not the only victim, all the customers of Hathway from our locality are facing the same problem, they are not providing the proper feedback. I got to know that their cable has stolen from our locality and they are aware of that, when I talk to them regarding this they replied that till the matter doesn’t get solved the services will not be available, and they are not able to provide any substitute. They do not give replies of e-mails, the customer care executives never reply fast, at every call they take minimum 15 minutes. I must say they have the worst services.

Respected Sir/Madam,

My name is Vipin Arora S/o Sh. Om Parkash Arora, R/o 30 /11 Ashok Nagar, Near Ramleela Ground, P.O. Tilak Nagar, New Delhi-110018. I have my own Cyber Cafe at 40A/1 Shop No. 1 Ashok Nagar, Near 59 block House Tax Office, P.O. Tilak Nagar, New Delhi-110018. I have an internet connection by Hathway (Pawan Cable Ajay Enclave, Ashok Nagar, Near Aggarwal Sweet Corner). My user id is gaurav_shivi. They have very very worsed service. I am not satisfied with them. I already complaints in customer care no. 64085777 several times but in vain. I have complain to be again to Mr. Pankaj. He is the Technical Engineer in Hathway (West Zone). They lies to me to satisfy with there service. They lies again and get a check from me on friday. My account is in United Bank of India Fateh Nagar Branch, 5, Gopal Nagar, Fateh Nagar, New Delhi-110018. Check no. is 107213 A/c No. 79308 amount 4, 380/-. I wants to return my money back as regard in there poor, very poor service. They are unable to solve my problum permanently. They created many problums again and again. I wants to disconnected my connection permanently or i don't take this connection in my whole life. Please help me to return my money back to me. I will be very thankful to you.

Thanking you


Vipin Arora
Mob. [protected]

I am also having a similar problem. My subscription Code is: 318649. I started using Hathway Broadband Services since August, 2008. According to their Scheme I had to pay Rs. 1, 124/- for 4 months. However, on Dec. 8th I received an e-mail that I neede to recharge my Account. On 10th December 2008 I paid Rs.1, 124/- and recharged my Account. However on 24th of December, 2008 my connection was cut. It was restored only after 4 days (and after following up with their staff for 4 days continuously), which I feel is disgusting.

If this is the service they provide I think it best that we find another ISP.

Hello Sir/Ma'am,
I am a user of Hathway Broadband Service for the past 8 months. My account number is 538078. As per the plan details i am to be provided internet service at 256Kbps. But the speed I get is quiet low and at times there is no connectivity and i am not even able to connect to internet. I have tried to sort out this issue with the helpline number provided on Hathway's website but the support team are not interested in solving the issue and cut the call after a couple of minutes. I have tried to contact the Nodal officer but no one responses on the phone number provided.
Please help.

yes you are right. Even i am facing the same problem. when I called to customer care and complained about this they told me my system is having Virus for that reason the network connection is slow.Actually mine is a new Dell laptop having a year Maccafe antivirun covered system.Also if i connect to any other network it works fine.So planning to chnage the service provider

Hathway Broadband — Not renewed after cheque dropped in kalyan office.

Cheque dropped on 4th jully 11 again another cheque collected by collection boy on 8th jully 11 but till not reneval done. refused to register the same . not communicated . not receive the call .

No body in customer care clear of my billing cycle dates. Different guys give different dates. For restoration different customer care guys give false promise just to close discussion but do not keep promised service.
Very pathetic service
Unprofessional management
Srinath

Pathetic service

Bad service

speed

Farud concomitant I have taken a package of 12000 for 6 months. Saying I ll get a speed of 50mbs. Its been 9tth day. Not even getting 1mbs. Pls people dont buy this broadband

Channels blocked

My channels blocked due to the KYC issue but my cable operator is not caring, we don't know what that form is about and what to do...we are not able to watch TV because of that channels blocked ...can u be of any help..plz