[Resolved]  Hathway — poor service and overcharging

Address:

Hyderabad, Andhra Pradesh

I have taken hatchway internet connection on[protected]. My account number 852784.
At the time of taking connection their marketing executives Mr. Ganesh and Mr.Ramesh informed that there would be 99% uptime and also informed me in writing that monthly charges are 500/- per 1mbps which I agreed to take.

But ever since the installation I had been facing issues of low speed and frequent disconnections. I informed them about this to their e-mail id ([protected]@hathway.net) several times. Calling them on their phone involves lot of time consumption and phone charges because each time for getting their phone was taking more than 10 minutes.
They had also been charging approximately Rs.650/ which is more than the amount informed by their marketing personnel that is Rs.500/ and never sent me invoices either by post or through e-mail but I was informed by SMSs only of the bill amount.
I informed their executive mr subhash Chandra of their hyderebad office by going personally to their office in punjagutta, Hyderabad about the poor service and overcharging. He assured me that he will look into the matter. But no action has been taken. Since[protected] the internet problems had become unmanageable with frequent disconnections. Their engineer mr habeeb informed me that the disconnections are not avoidable because there is no UPS in their site and there are no plans o[censored]PS Installation. I had spent lot of money by way of phone charges to their engineers and their help desk number.

Utterly dissatisfied with their service on 2-7-2012 I asked them for disconnection by sending e-mail to their help desk. On 8-7-2012 their engineer Mr. Habeeb collected modem and other equipment and given me receipt for that.

Still they are charging me their monthly charges and sending me SMSs for paying the amount which is more than 2000/-.

I explained them all my problems with necessary screen shots vide my e-mails dated 1-5-2012,2-5-2012,8-5-2012,[protected],[protected],2-7-2012,[protected] &[protected] &7-8-2012.

M/S Hatchway could not give continuation of service even for three months and I HAD TO SUFFER A LOT BECAUSE OF THE POOR SERVICE. I HAD TO TAKE ANOTHER CONNECTION BY PAYING THE NECESSARY CHARGES TO THE NEW ISP. I had to spend lot of money on phone calls to help desk and local engineers.
I request them to pay me back my installation charges and other monthly subscriptions I paid to them immediately.

thanking you,
svrbsastry [Hathway A/C NO.852784]