Hathway — Customer Care Support for Broadband Speed

Address:

Pune, Maharashtra

Its been a very funny time I spent taking follow up with Hathway So called "Customer Care" people. I am not getting sufficient speed as it should be; as per my current plan. I started to feel this difference since 5-6 days back. For this I have already made a complaint by calling Customer Care Number[protected]. I was told that an Engineer will "VISIT" to my house and he will solve the problem. The 2nd day I received a call from so called "ENGINEER". And within 5 minutes of telling some rubbish troubleshooting steps he said, "You have problem in your PC, you are having Viruses". I was shocked, I am using my Laptop/PC since so many days, and how can I be unaware about this. Whereas my Laptop is fully secured and is free from viruses. When I checked the speed on www.speedtest.net today I found Download Speed: 1.73 MBPS, Upload Speed: 0.21 MBPS. Can you please justify this speed since my connection is for 2MBPS (Unlimited Plan)?

Now the most frustrating part is today again I called Customer Care "Technical Support" section. And I just asked a simple question that for any broadband connection of 2MBPS, what should be the Ideal speed and what is the connection ratio? And according to my General Knowledge this is a 'TECHNICAL' question, isn't it? (I have recorded conversation of this conversation)

These guys have a very poor accent and doesn't seems to be professional. These guys came from Rural area and their accent is very very very bad. They can't even understand simple english words. This thing shows what level the Hathway 'COMPANY' is . . . . . . .

The technical person said that, "We don't keep any of these details, you will get this details from billing section". Whereas the timings for billing sections are from 10:00 a.m. to 06:00 p.m. So WHAT THE HELL THIS BLOODY TECHNICAL SUPPORT IS FOR?