[Resolved]  Hathway — Wrongful Charge of INR 3315

Address:

Maharashtra

I wanted to take an Internet connection and so I contacted Hathway for it. The executive came and provided me a receipt against which I gave him a post dated cheque for Rs 3315 as installation charge and quarterly usage charges. He assured me that the cheque will not be deposited unless the connection was installed. However, a couple of days later we realized that Hathway connection was not permitted in my society. So, I told the executive to not deposit the cheque and he again assured me that it would not be done because the connection was not installed.But I got to know from my society that a Hathway connection could not be installed in my building so I asked him to return my cheque.He told me that he would return the cheque but my account got debited by Rs 3315. I called him and he told me that my form, documents and cheque had been deposited at the central office and he would get it refunded. I contacted the call centre and even emailed the helpdesk but got no revert from them. I called up the helpdesk again today and they disconnected my call saying that they cant do anything about it and told me to contact the branch office. I am appalled at the kind of service 'Hathway' provides with both its call centre and helpdesk failing to provide any kind of service and the kind of agents they employ who themselves have no idea of the policies and mislead customers.This executive has been telling me that I will get my cheque on Sunday and when I called him today, he told me that the office is shut on Sunday. When he wanted a new connection, he sent his staff to collect the documents on a Sunday itself.

My details are as follows:
Customer Name: Megha Saraf
Receipt No : S/9337
Receipt Date: July 25, 2013

I am really worried about my money and would greatly appreciate it if you can intervene and get the amount refunded. I am attaching a picture of the receipt. My e-mail id is [protected]@gmail.com