[Resolved]  Havells Swing Platina — Not working of the Fan properly

I have purchased one Havells Swing Platina wall fitting fan from Sujata Enterprises, Near Satgachi Junction, DumDum on 27.04.2009 vide cash memo no. 7351 & till begining the fan is not working. Subsequently I have lodged the complaint with their Customer care with docket no. F-1306 & after several pursuation & phone calls, my complaint was attended on 06.05.2009 & I came to know from their service engineer that the fan is having manufacturing defect but he denied to replace the same & some how he repaired pertially & the fan has started working but unfortunately the rope for swing is not working properly even on streching like anything then only the same is working & I doubt the rope for swing will might be torn off very shortly. The same problem was brought into the notice of the service engineer immediately but he was trying to convince that the rope is working like that only. I don't know what to do? who will resolve my complaint & also by when. I really feel very sorry with the service of Havells & my suggestion to those people who are willing to buy Havell products pls. think twice before going with Havells.