[Resolved]  HCL Infosystems Ltd — Defected Hcl Tablet V1

HCL — Manufacturer Fault

I have purchased a hcl notebook on 1st feb after getting a installed notebook from vendor. i used it at home there was a serious proble with it. Its display is scrolling vertically when i fold it and open it many time it stills for a long time. I have sent many mails to hcl cc support but not respoded.

sir myself sidhartha guptahave purchase hcl notebook g28 cp on 16/8/08 machine serial no is 6084ax500408 product code ax0g2827 warrantycard no 10466510 have loggeded complain 20/07/08 and before that 2/06/08 just cant rember plz check it to hcl service centre sir my pcb changed 3 time but same promblem arise now last time they changed all usb port and my monitor they open i dont know why as my garranty period completed they deliver my laptop saying me sorry that they have done mistake and replace it again without any cost after some time till date it doesnt happened every day i call them thay just ignore me sir i am in great confusing cant see the way what to do plzzzzz help me and take this matter seriously their no is[protected] at jabalpur plz do something as with their mistake my laptop has become garbage my phone no is [protected] plz see the matter

hclinfosystems — plz take me costomer. id for netbanking

Sir,
I have account in HDFC bank with account number [protected] . i want to take costomer id.please send it to my mail or sms to my mobile no. [protected].

Thanking you
mukesh singh.

Respected Sir/Mam,
This is my complaint against HCL Infosystems Ltd. I have Purchased a HCL Tablet V1 from online shopping site Ebay.in. and received the Tablet on 15th Feb 2013 through courier and the Date of invoice is 14th Feb 2013. But when i opened the tablet i really got shocked that the HCL tablet V1 is defected, when i move the tablet up down or rotate it, the shaking sound comes from inside and shaking sensation also feels in hand while using. On 16th Feb 2013 i logged my complaint in HCL Customer Care (Complaint No.[protected] and they told me its hardware problem and Tab will be replaced. They told me go to Karnal Service center and give the complaint Number and they will Give replacement at that time as per availability in stock or with in 7 Days. I Did the same but karnal service center told me that this is the repair center only and Tab will not replaced from here. After that i immediately contact HCL Customer Care and they talked with Karnal service center regarding this. But Karnal service center look towards tab and told me its battery connection problem and they repaired it (Service call No. LN 7347).
I have purchased Hcl Tab because of reputed name in global market But I am very disappointed with purchase, It means its my fault and mistake that i go for HCL Tab V1. I ever expected, i will get the defected new tab and get it repaired instead of replacement. I am very upset, my new tab got repaired immediately after purchase instead of replacement and even karnal service center put scratch on corners of tab while opening back cover. Its my hard earned money which i have paid for New Hcl Tab V1 but i got defected tab so I want REPLACEMENT at my door step. I have paid for new tab, not for defected one. Its manufacturing fault so why should customer suffer, company should replace the tab in case of defected immediately.
Regarding all this, I have mailed 2 times on 18th Feb and on 20th Feb in HCL on (hcltouch.[protected]@hcl.com) but yet they didn't reply and answer any of mails. I am very annoyed and angry that such a big company HCL do cheap Things by sending Defected Tablet and after that ignoring and not answering customer mails and not replying to it, its really shameful and really bad on there service. According to me HCL should be Black listed if they continue like this. They are only earning profit by selling products but it hadn't matter for them for customer satisfaction.
The information i have provided is true and correct. I want justice, by getting Replacement or Money Back, Whichever

Regards
Harpreet Singh
M. No. [protected]

I made a purchase of HCL ME Y2 in the month of October 2012 vide
Invoice No - 3587
Dated 11 Oct 2012
Supplier's Ref [protected]
Dispatched document No [protected]
Dispatched through blue dart
Destination Delhi.
Under the name -
Sandeep Gupta
Delhi 110027
Ph No - [protected]

It has been more than 5 months and I have visited the service center of HCL at Nehru Place for more than 4 times to resolve my problem of Re-Booting the Tab, Still the Tab does not work. Service Center Person has packed the Tab with all the attachments and asked to wait for the response form the merchant to replace the set.
Still there is no response from the seller or the customer service to resolve the concern.

Please do the needful to either repair or replace the Tab. Its useless
if it does not work.

Thanks and regards,
Santosh Kr Gupta (Sandeep Gupta)
+91 [protected] +91 [protected]

rebooting problem

after complaining u on dt 7.05.2013 i get feedback from HCL service centre on dt.10.05.2013 and i received the tablet back on 15.05.2013 & they have extend the warranty for 2months but now the tablet has started creating the same rebooting problem within 3 days now i want that company replace the tablet but i want help from your side . Waiting for your help

Leena Arora

[protected]/[protected]