HDFC Bank Bank and Credit Card Pvt LTD — Mistaken Identity-Banks mistake at 2 stages

To Whomsoever it concerns(Dificult to pinpoint as the whole lot of you are evasive).

I have no other option than to go in for a settlement to ensure the normalcy of my life as its not a question of principle or ethics but purely survival.

I will make the settlement under protest, I have spoken to the Credit card division this morning. They know fully well what has happened, my brother Eugene who took the card spoke to Neetu as well and has admitted full responsibility.He is accompanying me to the Credit card office and will give in a statement that he is the card holder.

I cannot wait on your leisure to sort this out for the one reason that my bills are piling up and my kids are in a bad state. I have already sold what I could and mortaged mmy jewellry to ensure that this month tides over.

If I turn into an irresponsibel citizen instead of the model one, HDFC and the system is to be blamed for undue harrasment despite overwhelming support from my end to enable you to rectify a mistake you made.

You will despite my settlement, blacklist me I will not be able to go in for a home loan besides other set backs like my commitments to American Express, etc; I have lost faith in your ability to distinguish right from wrong.
I am a senior manager with a post grad from IIMB who deals with Fraud and the Police investigation unit. In all my years of experience I have never accused a customer blatantly of Fraud as a matter of fact working in such conditions has never hardened me to the fact that there is a distinction between the genuine and the pretentious.

I am utterly disappointed, I dont want to have anything more to do with your sense of right and wrong I just want this to get over like a bad dream.

I am basically paying for a HDFC credit card sales advisors mistake and its costing me 45, 000 besides the harrassment and the destruction of my reputation.
I give in because your system is so messed up there is no point of breaking my head against a wall.

If there is one intellegent person with the right ethics in your organisation I have not come across him or her.

You are a disappointment to the trust people put in you, that I put in you for the last 5.5 years and I would reiterate criminals are not born they are made by acts such as yours.

I have written to the Ombudsman they have not replied, I have spoken to your bank in person they have shied away from the responsibility. Your credit card division doesnt even appreciate that I have brought their defaulter to their doorstep they are so greedy that they just dont want to let go and admit a mistake, its really cheap.

I dont want to carry this on because I have lost faith in the entire system anything that happens to me in the future is your responsibility you have put me in a situation where I cant provide for my family or reassure them of their saftey.

In this system there is no point of being educated or straight, you need to be uneducated crooked and hitched up to people who have power to bend your so called protective arms.

Its disgraceful the way you have behaved.

Kind regards
Oliver Ireland